Deskside IT Support Specialist

Brava Roof Tile; Washington (IA); On-site; USD 45,000 - 55,000; Full time

Job summary

A roofing company is seeking an IT Deskside Support Staff member based in Washington, IA. This role focuses on delivering responsive IT support, diagnosing technical issues, and assisting users with their technology needs. Candidates should have a degree in IT or equivalent experience along with customer service skills and familiarity with Microsoft 365. The position primarily requires on-site presence, fostering a collaborative environment to assist employees effectively.

Qualifications

• Diploma or Bachelor's in IT, Computer Science, or equivalent experience.
• 1-3 years in deskside, desktop, or helpdesk support roles.
• Relevant certifications like CompTIA A+, ITIL are advantageous.

Responsibilities

• Provide on-site and remote deskside support for IT devices.
• Diagnose and fix hardware, software, and connectivity issues.
• Educate users on IT usage and security best practices.

Skills

Customer service skills

Desktop hardware troubleshooting

Windows 10/11 knowledge

Microsoft 365 familiarity

Basic networking concepts

Education

Diploma or Bachelor’s degree in IT or related field

1–3 years in helpdesk support roles

Tools

Microsoft 365

Windows operating systems

Job description

A roofing company is seeking an IT Deskside Support Staff member based in Washington, IA. This role focuses on delivering responsive IT support, diagnosing technical issues, and assisting users with their technology needs. Candidates should have a degree in IT or equivalent experience along with customer service skills and familiarity with Microsoft 365. The position primarily requires on-site presence, fostering a collaborative environment to assist employees effectively.