Deskside IT Support Pro – Windows & macOS

Brookfield Asset Management Inc; Illinois; On-site; USD 75,000 - 85,000; Full time

Job summary

Brookfield Asset Management Inc. is seeking a Technical Support Specialist in Chicago, IL to deliver deskside and remote end-user support. You will log, resolve, and manage incidents, collaborating with TS teams to improve service delivery and ensure high-quality user experiences.

Qualifications include 5+ years of IT support, a bachelor’s degree or equivalent, strong customer service, and proficiency with Windows, macOS, and ServiceNow. A dynamic, collaborative culture awaits at Brookfield.

Qualifications

• 5+ years of IT support experience
• Bachelor’s degree in computer science, information technology, or related field (or equivalent combination)
• Experience in financial services is preferred; front-office support a plus
• Proven ability to install, configure, and support Windows and Mac environments
• Strong customer service and relationship management skills
• Experience with ServiceNow or similar ticketing systems
• Strong cybersecurity best-practices awareness

Responsibilities

• Provide deskside and remote support to Brookfield end users
• Own IT incidents and requests through to resolution
• Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV, and network connectivity
• Deliver basic technical training and guidance to end users
• Document incidents, resolutions, and workarounds per knowledge management standards
• Represent Brookfield Technology Services professionally in all interactions
• Collaborate across TS teams to resolve complex issues
• Participate in testing and rollout of new desktop technologies and software
• Provide backup support to other deskside team members as needed
• Support high-priority and escalated technical issues

Skills

Accountability

Professionalism

Detail-Oriented

Education

Bachelor’s degree in computer science, Information Technology, or related field

Equivalent combination of education, certifications, and experience

Tools

ServiceNow

Active Directory

Microsoft Intune

Azure AD

Cisco VPN

Job description

Brookfield Asset Management Inc. is seeking a Technical Support Specialist in Chicago, IL to deliver deskside and remote end-user support. You will log, resolve, and manage incidents, collaborating with TS teams to improve service delivery and ensure high-quality user experiences.

Qualifications include 5+ years of IT support, a bachelor’s degree or equivalent, strong customer service, and proficiency with Windows, macOS, and ServiceNow. A dynamic, collaborative culture awaits at Brookfield.