Technical Support Specialist

Brookfield Asset Management LLC; Chicago (IL); On-site; USD 75,000 - 85,000; Full time

Job summary

Brookfield Asset Management LLC in Chicago is seeking a Technical Support Specialist to deliver deskside and remote support for end users, logging, resolving and managing incidents to ensure a high-quality user experience. You will report to the Team Lead, Deskside Support, work with TS teams, install and troubleshoot hardware/software, and contribute to knowledge management.

Experience in Windows 10/11 and macOS, ServiceNow, and cybersecurity best practices are essential.

Qualifications

• 5+ years IT support experience
• Bachelor’s degree in computer science, IT, or related field (or equivalent)
• Experience in the financial services industry preferred; front-office support a plus
• Proven ability to install, configure, and support Windows and Mac environments
• Strong customer service and relationship management skills
• Experience with ServiceNow and ticketing systems
• Awareness of cybersecurity best practices

Responsibilities

• Provide deskside and remote support to Brookfield end users
• Own IT incidents and requests through to resolution
• Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV, and network connectivity
• Deliver basic technical training and guidance to end users
• Document incidents and workarounds per knowledge management standards
• Represent Brookfield Technology Services professionally in all interactions
• Collaborate with TS teams to resolve complex issues
• Participate in testing and rollout of new desktop technologies and software
• Provide backup support to deskside team members
• Assist with escalations on high-priority issues

Skills

ITIL framework

Customer service

Cybersecurity awareness

Relationship management

Financial services experience

Education

Bachelor’s degree in CS/IT or related field

Equivalent education or certifications

Tools

ServiceNow

Active Directory

Intune

Azure AD

Cisco VPN

Windows 10/11

macOS

Job description

Location Chicago - 110 North Wacker Drive, Suite 2700

Technology Services Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups.

Brookfield Culture

Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.

Job Description

The Technical Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to Brookfield end users. This role is key to ensuring a high-quality user experience and seamless support across the organization. The Technical Support Specialist will report to the Team Lead, Deskside Support, and work closely with other TS teams to log, resolve, and manage incidents and service requests, while continuously looking for ways to improve service delivery.

Key Attributes of the Ideal Candidate

• Accountability – Takes ownership of issues, sees them through to resolution.
• Professionalism – Maintains composure and integrity in all user interactions.
• Detail-Oriented – Listens carefully, documents thoroughly, and follows up consistently.

Key Responsibilities

• Provide exceptional deskside and remote support to Brookfield end users.
• Own IT support incidents and requests through to confirmed resolution.
• Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
• Deliver basic technical training and guidance to end users.
• Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
• Represent Brookfield Technology Services with professionalism in all interactions.
• Collaborate across TS teams to resolve complex or escalated issues efficiently.
• Participate in the testing and rollout of new desktop technologies and software.
• Assist and provide backup support to other deskside team members as needed.
• Support high-priority and complex technical issues, including escalations.

Technical Skills & Competencies

Knowledge and proficiency in the following areas: ITIL framework and best practices
Operating Systems: Windows 10/11 and macOS
Applications: Microsoft Office 365, ServiceNow (SNOW)
Systems & Tools: Active Directory, Microsoft Intune, Azure AD
Networking: Remote access (MFA, Cisco VPN), TCP/IP, WAN
Hardware: Desktops, laptops, iPads, iPhones, printers, Cisco video conferencing systems
Server OS knowledge is an asset.

Qualifications & Experience

• 5+ years of relevant IT support experience
• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
• Experience in the financial services industry is preferred; front-office support is a plus
• Proven ability to install, configure, and support both Windows and Mac environments
• Strong customer service and relationship management skills
• Experience working with third-party service providers and ticketing systems (e.g., ServiceNow)
• Strong awareness and commitment to cybersecurity best practices

Salary Range: $75,000 - $85,000

Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on several factors including relative experience, overall years of experience, industry experience, education and designations. Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on a number of factors including relative experience, overall years of experience, industry experience, education and designations.

Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it.

We do not tolerate workplace discrimination, violence or harassment.

We are proud to be an Equal Opportunity Employer and make employment decisions based on qualifications, merit and business needs, without regard to any characteristic protected by applicable law.

Applicant information is collected and handled in accordance with our Applicant Privacy Notice.

Brookfield Asset Management is a leading global alternative asset manager with over US$1 trillion of assets under management across real estate, infrastructure, renewable power and transition, private equity and credit. Brookfield owns and operates long-life assets and businesses, many of which form the backbone of the global economy. Utilizing its global reach, access to large-scale capital and operational expertise, Brookfield offers a range of alternative investment products to investors around the world—including public and private pension plans, endowments and foundations, sovereign wealth funds, financial institutions, insurance companies and private wealth investors.

Brookfield Asset Management Ltd. (BAM) is a public company listed on the New York (NYSE: BAM) and Toronto (TSX: BAM) stock exchanges. Brookfield Corporation is a public company listed on the New York (NYSE: BN) and Toronto (TSX: BN) stock exchanges.