VIP Deskside Support Lead (End-User ITIL/ServiceNow)

IntelliDyne, LLC; Washington (District of Columbia); On-site; USD 110,000 - 130,000; Full time

Job summary

IntelliDyne, LLC in Washington, DC, is seeking an Onsite Deskside End User Customer Support Manager to lead a government-facing end-user support operation. You will oversee multiple deskside and end-user teams, ensuring reliable technology delivery and VIP-level service to attorneys, paralegals, and senior officials across offices.

The role requires hands-on leadership, strong ServiceNow and ITIL experience, and the ability to improve ticket operations while maintaining strict security and

Qualifications

• Must have 8+ years IT experience in enterprise environments.
• 6+ years of management experience leading Help Desk/Service Desk teams.
• Experience managing 15-25 staff in high-demand settings.

Responsibilities

• Provide daily operational oversight for all user support services across multiple government offices.
• Develop team performance goals, coaching, and staff development.
• Schedule onsite coverage to ensure optimal support.

Education

Bachelors degree in Information Technology, Computer Science, or related field

Tools

ServiceNow

ITIL

CompTIA+

MCP

MCSA

MCSE

Job description

IntelliDyne, LLC in Washington, DC, is seeking an Onsite Deskside End User Customer Support Manager to lead a government-facing end-user support operation. You will oversee multiple deskside and end-user teams, ensuring reliable technology delivery and VIP-level service to attorneys, paralegals, and senior officials across offices.

The role requires hands-on leadership, strong ServiceNow and ITIL experience, and the ability to improve ticket operations while maintaining strict security and