Desk Support Technician

Visionaire Partners, LLC.; Miami (FL); On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

401k with up to 4% match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short and long-term disability

Critical illness insurance

Hospital indemnity

Accident coverage

Flexible Spending Accounts

Job summary

Visionaire Partners, LLC. seeks a Desk Support Technician to install workstations on site in the Miami, FL area, manage cables, and perform Tier 1 troubleshooting during a 3-month engagement.

The role requires experience with EUC/Deskside support, Windows PCs, docking stations, and multi-monitor configurations, plus reliable transportation to the site and strong customer-facing skills.

Qualifications

• EUC, Deskside, or IT Field Services experience supporting large office moves, tech refreshes, or site rollouts (500+ user environments).
• Proficient with enterprise Windows PCs, docking stations, and multi-monitor setups.
• Ability to perform basic network troubleshooting, follow deployment checklists, and track assets within enterprise ITSM environments.
• Strong face-to-face customer service skills and reliable transportation to the site.
• Authorized to work in the US (no sponsorship provided).

Responsibilities

• Hardware & Peripherals: Unbox, assemble, and position desktops, docking stations, dual/single monitors, and accessories. Configure display settings, screen orientation, and resolutions.
• Cable Organization: Route, bundle, and secure power, display, USB, and LAN cables using velcro ties and trays to ensure a clean, safe, and ergonomic workspace.
• Connectivity & Power: Connect docking stations to desk network drops and verify all equipment power connections.
• Validation: Power on units to test full hardware readiness, display options, peripheral functions, and wired/wireless network access.
• Tier 1 Support: Resolve fundamental power, display, and connection issues via soft resets or component swaps. Document damaged assets and escalates complex issues.

Skills

EUC/Deskside/IT Field Services

Windows PC setup

Multi-monitor setups

Basic network troubleshooting

Customer service

Authorized to work in US (no sponsor)

Job description

We are seeking a Desk Support Technician to provide onsite workstation setup, installation, cable management, and Tier 1 troubleshooting for an enterprise workplace deployment in the Miami, FL area.

Responsibilities

• Hardware & Peripherals: Unbox, assemble, and position desktops, docking stations, dual/single monitors, and accessories. Configure display settings, screen orientation, and resolutions.
• Cable Organization: Route, bundle, and secure power, display, USB, and LAN cables using velcro ties and trays to ensure a clean, safe, and ergonomic workspace.
• Connectivity & Power: Connect docking stations to desk network drops and verify all equipment power connections.
• Validation: Power on units to test full hardware readiness, display options, peripheral functions, and wired/wireless network access.
• Tier 1 Support: Resolve fundamental power, display, and connection issues via soft resets or component swaps. Document damaged assets and escalates complex issues.

SCHEDULE & LOCATION

3-month contract; 5 days/week onsite in the Miami, FL area.

Qualifications

• EUC, Deskside, or IT Field Services experience supporting large office moves, tech refreshes, or site rollouts (500+ user environments).
• Proficient with enterprise Windows PCs, docking stations, and multi-monitor setups.
• Ability to perform basic network troubleshooting, follow deployment checklists, and track assets within enterprise ITSM environments.
• Strong face-to-face customer service skills and reliable transportation to the site.
• Authorized to work in the US (no sponsorship provided).

Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.