Deskside Support Technician

MWResource, Inc.; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

MWResource, Inc. is seeking an entry-level Deskside Support technician to assist with equipment logistics, imaging, asset management, and basic hardware support, enabling our technicians to focus on advanced tasks.

You will set up and tear down equipment for training, image workstations, track inventory, and provide courteous user support. A high school diploma and A+ certification are preferred, with 0–2 years of experience.

Qualifications

• High school diploma or equivalent required.
• A+ Certification preferred.
• Entry level position, 0 to 2 years of experience.

Responsibilities

• Sets up equipment for training sessions and events as needed.
• Tears down and returns equipment for training sessions and events once complete.
• Image new workstations for use by all technicians.
• Contacts users to schedule and issue equipment upon request.
• Assists with asset management, including recycling and issuing equipment.
• Delivers new hire equipment to end users.
• Helps organize and track IT assets to maintain accurate records of equipment location and status.
• Assists with troubleshooting hardware issues when equipment needs repair.
• Maintains inventory logs and performs periodic physical audits of IT storage areas.
• Maintains stock of equipment and supplies in the IT storage room.
• Performs basic cable management and organization at end-user desks.
• Performs drive cloning to upgrade users' hard drives when additional storage space is needed.
• Assists with Windows 11 upgrades on existing workstations following documented procedures.
• Delivers a high level of customer service when interacting with end users during deliveries and equipment exchanges.
• Maintains strong organizational skills and attention to detail when managing assets and inventory.
• Maintaining or updating simple how-to guides/checklist for common setup tasks.
• Logging basic ticket updates or status notes in your ticketing system for tasks complete.
• May shadow senior technicians on basic troubleshooting to build foundational support knowledge.

Education

High school diploma or equivalent

A+ Certification

Job description

Deskside Support team is looking for the newest member of our team to assist with equipment logistics, imaging, asset management, and basic hardware support, freeing up our technicians to focus on their primary duties. This is an entry-level opportunity for a tech-savvy, organized, and dependable individual looking to build a foundation in IT.

JOB SUMMARY

• Sets up equipment for training sessions and events as needed
• Tears down and returns equipment for training sessions and events once complete
• Image new workstations for use by all technicians
• Contacts users to schedule and issue equipment upon request
• Assists with asset management, including recycling and issuing equipment
• Deliver new hire equipment to end users
• Helps organize and track IT assets to maintain accurate records of equipment location and status
• Assists with troubleshooting hardware issues when equipment needs repairAssists with floor-level hardware issues such as broken keyboards, mice, monitors, and docking stations
• Maintains inventory logs and performs periodic physical audits of IT storage areas
• Maintains stock of equipment and supplies in the IT storage room, restocking as necessary when levels run low
• Performs basic cable management and organization at end-user desks
• Performs drive cloning to upgrade users' hard drives when additional storage space is needed
• Assists with Windows 11 upgrades on existing workstations following documented procedures
• Delivers a high level of customer service when interacting with end users during deliveries and equipment exchanges
• Maintains strong organizational skills and attention to detail when managing assets and inventory
• Maintaining or updating simple how-to guides/checklist for common setup tasks
• Logging basic ticket updates or status notes in your ticketing system for tasks complete
• May shadow senior technicians on basic troubleshooting to build foundational support knowledge

Education

• High school diploma or equivalent required
• A+ Certification preferred

Experience

• Entry level position, 0 to 2 years of experience

Physical Requirements

• Ability to lift and carry equipment up to 40 lbs

The base pay for this role is up to $34.50.

MWResource offers medical, dental and vision coverage through Florida Blue, short- and long-term disability coverage, employer paid life insurance, and participation in the MWResource 401K plan for US based consultants.

Applications accepted on a rolling basis until filled.

MWResource does not discriminate based on race, gender, color, religion, national origin, age, disability, veteran status, or anything else that makes you part of any group.

Candidates must be authorized to work in the United States.

Candidates will be required to pass a background check and drug screening.

Please note we are not open to outsourcing our recruitment needs.