Sr. Desktop Support Technician

Komatsu Mining Corp.; Milwaukee (WI); Hybrid; USD 58,500 - 71,500; Full time

Benefits offered by this job

401k and/or employee savings programs

Employee time off (vacation and designated holidays)

Employee learning and development programs

Job summary

Komatsu America Corp. is seeking a Senior IT Desktop Support Technician for our Milwaukee location. Candidates should have excellent troubleshooting and customer service skills, with five or more years in IT support. Responsibilities include hardware and software support, AV system troubleshooting, and maintaining documentation.

The role requires a high school diploma or equivalent; preferred candidates will have an Associate's or Bachelor's degree in IT. The position offers a competitive salary of $65,000 plus benefits including 401k and paid time off.

Qualifications

• Five+ years of experience in IT support or related technical role.
• Relevant certifications like CompTIA A+ are a plus.
• Ability to travel up to 10% as needed.

Responsibilities

• Serve as escalation point for advanced technical support.
• Lead configuration and deployment of endpoint technologies.
• Maintain documentation on incidents and service requests.
• Support conference room AV systems and video conferencing.

Skills

Advanced troubleshooting

Customer service

Documentation

Time management

Problem solving

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in IT

Tools

Microsoft Office Suite

Intune

SCCM

Zoom

Teams

Webex

Job description

Onsite or Remote: Onsite Position

Job Overview

We have an immediate opportunity for a Senior IT Desktop Support Technician to work at our South Harbor, Milwaukee location. This role provides advanced technical support for end-user hardware, software, and A/V conference room technologies. The role involves hands‑on troubleshooting, system deployment, and cross‑functional collaboration to ensure effective and timely support while delivering the highest level of customer service. The ideal candidate will demonstrate superior problem‑solving abilities and possess an extensive background in desktop technologies and infrastructure support. An emphasis on courtesy and customer interaction is required.

Key Job Responsibilities

• Serve as an escalation point for IT Desktop Support Technician, while providing advanced on‑site and remote technical support for end‑user devices and workplace technologies (including PCs, laptops, tablets, mobile devices, RF guns, printers, and conference room equipment).
• Advanced troubleshooting of hardware, software, and connectivity issues for end users, escalating as needed to analysts to ensure timely resolution.
• Lead the configuration, deployment, and support of endpoint and workplace technologies (PCs, laptops, tablets, mobile devices, RF guns, and conference room systems).
• Execute endpoint deployment and imaging tasks using standardized tools (Intune, SCCM, etc.) and participate in patch validation and software installation under defined procedures.
• Maintain accurate documentation and timely completion of incidents and service requests to repair, deploy, configure, and maintain desktops, laptops, and other IT related equipment.
• Support and maintain conference room AV systems, including setup and live support for onsite meetings and video conferencing (Zoom, Teams, Webex).
• Support VIP users and executive staff with a high degree of professionalism.
• Escalate complex issues to senior support staff or system administrators as needed.
• Support IT team with system rollouts, upgrades, and routine maintenance tasks.
• Monitor/ensure endpoint compliance with corporate standards, security tools, and patching requirements to maintain environment health and security posture.

Qualifications/Requirements

Required Skills

• Education & Experience:
  • High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred).
  • Five+ years of experience in IT support, help desk, or related technical role.
  • Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) are a plus.
• Ability to travel to other Komatsu locations as needed; up to 10%.

Preferred Skills

• Advanced knowledge of Windows 11 and MacOS client operating system environments.
• Proficient understanding of Microsoft Office Suite, Office 365, and common business applications.
• Strong working knowledge of networking concepts (IP, DNS, DHCP).
• Excellent time management, problem solving, troubleshooting and multi‑tasking ability.
• Experience in a production or manufacturing environment.

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $65,000. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affimative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.