Desk side support L1

Rarefied IT Solutions Inc; New Jersey; On-site; USD 45,000 - 60,000; Full time

Job summary

A technology solutions provider located in New Jersey is seeking a Desk side support L1 technician for on-site desktop support. The role involves troubleshooting hardware and software issues, managing ServiceNow tickets, and coordinating with remote teams to resolve complex problems. Ideal candidates should have hands-on experience with desktop support and strong communication skills.

Qualifications

• Provide on-site desktop support for hardware, software, and connectivity issues.
• Install, configure, and troubleshoot laptops, desktops, printers, and peripherals.

Responsibilities

• Perform hands-and-feet support for servers, network devices, and infrastructure.
• Coordinate with remote teams to escalates and resolve complex issues.
• Manage ServiceNow tickets, ensuring timely and effective user communication.

Skills

Desktop support

Hardware troubleshooting

Software support

ServiceNow management

Job description

Desk side support L1

Open positions: 5

Location: NJ (onsite)

Contract/Fulltime JD-

• Provide on-site desktop support for hardware, software, and connectivity issues.
• Perform hands-and-feet support for servers, network devices, and infrastructure.
• Install, configure, and troubleshoot laptops, desktops, printers, and peripherals.
• Coordinate with remote teams to escalates and resolve complex issues.
• Manage ServiceNow tickets, ensuring timely and effective user communication.
• Maintain accurate asset records and adhere to ITIL service practices.
• Prioritize First Call Resolution (FCR) and improve Tech CSAT scores.

Job ID: LSIT/HY/SA/07/26

Tel.: [phone]

E-Mail: [e-mail]