Desk side Support

Artech Information System LLC; City of Albany (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Artech Information System LLC is seeking a Desk side Support professional in Albany, NY for a 12-month engagement with potential extension. The role involves assisting users with OS and application issues, deploying systems, and performing system administration tasks.

Ideal candidates should have at least 2 years in a corporate deskside environment and strong hardware troubleshooting skills. The position requires excellent communication to address help desk tickets effectively.

Qualifications

• Minimum 2 years of experience in a corporate deskside environment.
• 4 years of hardware troubleshooting experience.
• 2 years of experience with system backup and recovery methodologies.

Responsibilities

• Provide deskside assistance with OS and application problems.
• Deploy systems for new users.
• Migrate users to new hardware and set up applications.
• Perform sys admin tasks including user management.
• Assist with compliance reviews and problem determination.

Skills

Corporate deskside experience

Hardware troubleshooting

System backup and recovery

Strong communication skills

Job description

Job Description

Profile : Desk side Support

Location : Albany, NY 12203

Duration: 12+ months with a possible extension of 4 years

Job Duties:

• Deskside assistance with a variety of issues including OS problems, Standard Application problems, site specific issues as well so problem determination on hardware issues.
• Deployment of systems to new users.
• Migration of users from existing systems to new hardware including setup of the image and all standard applications.
• System Administration tasks on systems that are part of the support requirement.
• This includes creating users, resetting passwords and assisting users in problem determination on system as well as assisting in compliance reviews.

Basic Skills, clearances and other elements required, in order of importance, and number of years’ experience, where applicable, in each skill:

• Experience in a corporate deskside environment. 2+ years.
• Hardware troubleshooting experience, 4 yrs
• Understanding of system backup and recovery methodologies and their implementation 2 yrs.
• Candidates must be team members comfortable in multi-company organization.
• Selected candidate will interact with customers extensively through help desk tickets and must be able to communicate issues to an end user in a clear and concise manner.
• Other: Strong verbal and written communication skills required.

Additional Information

Contact: Shubham

Phone: [phone]