Help Desk Support - On Site

Community Memorial Hospital, Inc.; New York (NY); On-site; USD 28,929 - 31,684; Full time

Job summary

Community Memorial Hospital, Inc. in Hamilton, NY is seeking an on-site IT support specialist to serve as the escalation point for complex technical issues, diagnose problems across operating systems, networking, and applications, and assist with system upgrades and security protocols.

You will document solutions, train staff, coordinate with vendors for repairs, participate in IT projects, and keep users informed about ticket status and outages.

Qualifications

• Deep understanding of operating systems (Windows, macOS) and networking basics.
• Strong analytical and problem-solving skills for complex issues.
• Excellent customer service and professional interaction with users.
• Clear written and verbal communication for diverse audiences.
• Solid organizational skills to manage logs, assets, and tasks.
• Commitment to staying updated on emerging technologies.

Responsibilities

• Escalation Point: Serve as the primary contact for complex technical issues.
• Advanced Troubleshooting: Diagnose and resolve hardware, software, network, and OS problems.
• System Support & Maintenance: Assist with software installations, upgrades, configurations, and security.
• Knowledge Management: Create and maintain a knowledge base and update service documentation.
• Mentoring & Training: Provide guidance, coaching, and training to staff.
• Vendor Coordination: Liaise with vendors for warranty repairs and other needs.
• Project Involvement: Participate in IT projects like OS deployments or new software rollouts.
• Communication: Keep users and IT teams informed about ticket progress and outages.

Skills

Technical Knowledge

Problem-Solving

Customer Service

Communication

Organization

Continuous Learning

Job description

Community Memorial
Hamilton, NY 13346, USA

• Pay or shift range: $21 USD to $23 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Responsibilities and Duties:

• Escalation Point: Serve as the primary point of contact for complex technical issues.
• Advanced Troubleshooting: Diagnose and resolve intricate hardware, software, network, and operating system problems.
• System Support & Maintenance: Assist with software installations, system upgrades, configurations, and maintaining security protocols.
• Knowledge Management: Create and maintain a knowledge base of solutions for technical problems and update documentation for service delivery.
• Mentoring & Training: Provide guidance, coaching, and training to support staff.
• Vendor Coordination: Act as a liaison with vendors for warranty repairs and other technical needs.
• Project Involvement: Participate in IT projects, such as operating system deployments or new software rollouts.
• Communication: Keep users and other IT teams informed about ticket progress, potential outages, and implemented solutions.

Job Requirements:

• Technical Knowledge: Deep understanding of operating systems (Windows, macOS), networking, enterprise applications, and remote support tools.
• Problem-Solving: Advanced analytical and problem-solving skills to approach complex issues logically and effectively.
• Customer Service: Strong customer service skills to interact professionally and efficiently with users, providing clear guidance and support.
• Communication: Excellent written and verbal communication skills for effective interaction with users and colleagues at all levels.
• Organization: Strong organizational skills to manage work logs, assets, and multiple tasks efficiently.
• Continuous Learning: A commitment to staying updated on emerging technologies to remain effective.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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