Desk-Side IT Support Lead | Remote Team & Excellence

HCL Technologies Limited; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

HCL Technologies Limited in the United States is seeking an Administrator to lead Desk Side Services for AMT Asset Management Software. The role oversees Walk-Up IT technicians at local and remote sites, ensuring high performance and client satisfaction, with a focus on service excellence and process improvement.

You will coach and develop the team, participate in recruiting, conduct performance reviews, and collaborate with clients to resolve issues.

Qualifications

• Leadership experience managing IT support teams.

Responsibilities

• Oversight of Walk Up IT technicians both locally and remote.

Skills

Leadership

IT support

Customer service

Time management

Communication

Independent work

Detail oriented

Sense of urgency

Remote management

MS Office

Remedy

Goal setting

Tools

Remedy

SharePoint

Job description

HCL Technologies Limited in the United States is seeking an Administrator to lead Desk Side Services for AMT Asset Management Software. The role oversees Walk-Up IT technicians at local and remote sites, ensuring high performance and client satisfaction, with a focus on service excellence and process improvement.

You will coach and develop the team, participate in recruiting, conduct performance reviews, and collaborate with clients to resolve issues.