Desk-Side/Desktop Support

HCLTech; Colonial Heights (VA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pharmacy benefits

Life insurance

Disability insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

HCL Technologies Limited in the United States seeks an experienced Desk-Side/Desktop Support professional with 7+ years in Windows environments, hardware, software, and network issues. Proficient in Active Directory, ServiceNow/ITSM tools, asset management, and remote troubleshooting.

Experience in incident, change, and rollout management with hands-on Microsoft desktop/server experience. ITIL knowledge and certifications such as MCSA, MCSE, A+, Cisco, or HDI are preferred.

Qualifications

• 7+ years of experience in Windows desktop support and related hardware/software issues.
• Strong knowledge of Active Directory, ServiceNow/ITSM tools, asset management, VPN, and remote troubleshooting.
• Familiar with incident, change, and rollout management; ITIL knowledge and certifications are preferred.

Skills

AMT Asset Management Software

Desk Side Services

Mac Hardware Management

Hardware Asset Management

Hardware Management - Printers

Windows PC

Job description

Experienced Desk-Side/Desktop Support professional with 7+ years of experience in providing technical support for Windows environments, hardware, software, and network-related issues. Strong expertise in Active Directory, ServiceNow/ITSM tools, asset management, laptop/desktop/printer support, VPN connectivity, and remote troubleshooting tools. Experienced in incident, change, and rollout management, with hands‑on knowledge of Microsoft desktop and server environments. Skilled in customer support, phone‑based technical assistance, problem resolution, documentation, and maintaining high service quality. ITIL knowledge and certifications such as MCSA, MCSE, A+, Cisco, or HDI are preferred.

Skill Requirements

Must Have Skills

• 1. AMT Asset Management Software
• 2. Desk Side Services
• 3. Mac Hardware Management
• 4. Hardware Asset Management
• 5. Hardware Management - Printers
• 6. Windows PC

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance‑based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.