Desk Assistant, Housing & Residence Life

University Of Florida; Gainesville (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

The University of Florida in Gainesville is seeking a Desk Assistant within Housing Operations to serve as the first point of contact for residents, families and visitors, answering inquiries, directing walk-ins, and logging packages and mail.

The role requires on-campus student eligibility, up to 20 hours per week, with a pay rate of $14.00 per hour; the position may involve evening or weekend shifts and requires maintaining at least a 2.0 GPA.

Qualifications

• This position is open to all students who are eligible to work on campus.
• Must maintain a minimum 2.0 grade point average.
• Registered students are employed on a part-time basis, up to 20 hours per week.

Responsibilities

• Serve as the first point of contact for current or prospective residents, families, and community members providing information on campus resources and resolving questions or concerns
• Responsible for answering incoming phone calls and emails, assisting walk-in traffic to the residential office
• Log and deliver all packages and special mail sent to residents
• Assist guests with inquiries regarding different residential facilities, university locations or services
• Maintain and update area desk records and materials
• Provide temporary residential and mailbox keys for residents
• Maintain effective communication with other Housing & Residence Life team members to ensure timely delivery of services.
• Create a welcoming environment for all students, families, and visitors through positive interactions and engagement

Skills

Front line customer service

Teamwork

Attention to detail

Professionalism

Verbal communication

Written communication

Job description

Desk Assistant, Housing & Residence Life

Job no: 541269
Work type: Student Ast
Location: Main Campus (Gainesville, FL)
Categories: Facilities Operations/Skilled Trades, Office/Administrative/Fiscal Support, Student Services
Department: 07010000 - HO-HOUSING-GENERAL

Classification Title:

STU AST - CLERICAL & ADMIN

• This position is open to all students who are eligible to work on campus and must maintain a minimum 2.0 grade point average. Registered students are employed on a part-time basis, up to 20 hours per week.

Job Description:

The Desk Assistant within Housing Operations team for Housing and Residence Life is responsible for:

• Serve as the first point of contact for current or prospective residents, families, and community members providing information on campus resources and resolving questions or concerns
• Responsible for answering incoming phone calls and emails, assisting walk-in traffic to the residential office
• Log and deliver all packages and special mail sent to residents
• Assist guests with inquiries regarding different residential facilities, university locations or services
• Maintain and update area desk records and materials
• Provide temporary residential and mailbox keys for residents
• Maintain effective communication with other Housing & Residence Life team members to ensure timely delivery of services.
• Create a welcoming environment for all students, families, and visitors through positive interactions and engagement

$14.00 per hour

Required Qualifications:

• This position is open to all students who are eligible to work on campus
• Must maintain a minimum 2.0 grade point average
• Registered students are employed on a part-time basis, up to 20 hours per week

Preferred:

• Demonstrated experience with front line customer service
• Ability to critically analyze situations and actively problem solve
• Ability to work well within a team and build positive relationships
• Demonstrated dependability,attention to detail, timeliness, and professionalism
• Ability to communicate effectively (verbal and written communication)
• This position may require shift times on evenings, weekends, university breaks, and holidays

Health Assessment Required:

Health Assessment Required: No

Advertised: 09 Sep 2026 Eastern Daylight Time
Applications close: 22 Sep 2026 Eastern Daylight Time

The University of Florida is an Equal Employment Opportunity Employer.