OPS Office Assistant

University of North Florida; Jacksonville (FL); On-site; USD 20,664 - 23,419; Full time

Job summary

University of North Florida in Jacksonville is seeking a Housing & Residence Life Operations-OPS position to provide customer service to students and parents, answer phones, and respond to inquiries. The role includes accurate data entry and maintaining confidential student files, with involvement in move-in/move-out, orientations, and resource fairs.

Ideal candidates have a high school diploma or GED with two years of related experience; college coursework or vocational training may

Qualifications

• High school diploma (or GED) and two years of experience directly related to the job functions.
• Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Responsibilities

• Provide customer service to students and/or parents, answering telephones and responding to general inquiries.
• Perform accurate data entry and maintain confidential student files.
• Assist with department-wide events such as move-in, move-out, orientations and resource fairs.

Skills

Customer service

Data entry

Telephone etiquette

Organization

Education

High school diploma or GED

Two years related experience

Job description

Department: Housing & Residence Life, Operations-OPS

Compensation: $16.25 Hourly

This position is primarily responsible for providing customer service to students and/or parents, answering telephones and responding to general inquiries in the housing email inbox. Additionally, this position calls for accurate data entry, maintaining confidential student files, assisting with department-wide events such as move-in, move-out, orientations and resource fairs.

Required Qualifications

High school diploma (or GED) and two years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Our ideal candidate will possess excellent customer service skills, be detail oriented and well organized, as well as an ability to work in a fast paced environment.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.