Desk Assistant

The University of Georgia; Athens (GA); On-site; USD 13,354 - 19,019; Part time

Job summary

A public research university located in Athens seeks a Desk Assistant to provide customer service to residents and guests. Responsibilities include managing desk operations, assisting with administrative tasks, and supporting staff during emergencies. Ideal candidates should demonstrate strong communication skills and a commitment to maintaining confidentiality. This is a part-time position with a competitive hourly rate.

Qualifications

• Provide exemplary customer service to residents and guests.
• Support administrative staff with responsibilities efficiently.
• Assist during crisis or emergency situations.

Responsibilities

• Maintain community desk operations and procedures.
• Distribute mail and manage key control.
• Participate in all required training and meetings.

Job description

Overview

Posting Number: G/R31232P

Working Title: Desk Assistant

Department: Housing-Resident Progs & Srvcs

Location of Vacancy: Athens Area

Advertised Salary: $11.75

Anticipated Start Date: 12/01/2025

Posting Date: 10/01/2025

Open Until Filled: Yes

About the University

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university. The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

Part of the Division of Student Affairs, University Housing consists of nearly 2.8 million square feet of facilities and is home to more than 9,000 students. The department employs 220 full-time staff members, 21 graduate assistants and 565 undergraduate student workers. As a self-supporting auxiliary, University Housing operates a $59 million budget derived only from student housing fees and other non-state sources. In support of its mission to provide comfortable, affordable and secure housing options where the academic success and personal growth of residents are encouraged and supported, University Housing engages staff members in competency-based training and students in curriculum-based engagement focused on community building, interpersonal skills, social awareness and responsibility, and well-being.

College/Unit/Department website

housing.uga.edu

Employment Details

Employment Type: Employee

FTE: .50

Advertised Salary: $11.75

Anticipated Start Date: 12/01/2025

Duties/Responsibilities

• Provide exemplary customer service to all residents, guests, visitors, faculty and staff who interact with community desks and community office spaces.
• Function as a resource for accurate information concerning Housing and university operations.
• Support the community office staff by performing assigned administrative responsibilities effectively and efficiently.
• Assist in the opening, closing, and transition of residence halls, including early arrival and late departures, as well as working during break periods and finals week.
• Support, communicate, enforce and abide by all university and department policies, procedures and regulations.
• Follow appropriate protocols in addressing incidents and potential policy violations.
• Assist community office staff during a crisis or emergency, maintaining appropriate confidentiality.
• Participate in all departmental and community training and in all meeting activities including staff meetings, community staff meetings and one-on-one meetings with supervisor.
• Follow community desk policies and procedures including key management, equipment check-out and access control.
• Sort, record, distribute and forward mail, packages and newspapers according to United States Postal Service regulations and community procedures.
• Perform other duties consistent with the purpose of the position as assigned.

Position Summary

This student position is generally the initial contact responsible for providing customer service to residents and guests at our communities’ desks. It provides assistance to the community administrative specialist, residence hall director and/or graduate residents, and assistant directors with administrative tasks, and serves as a resource of information to residents and guests. It is also responsible for distributing mail and packages for the community as well as managing keys in accordance with University Housing policies and procedures.

Knowledge, Skills, Abilities and/or Competencies

• Standard for a normal office environment.

Physical Demands

Standard for a normal office environment.

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

No

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Is driving a requirement of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

Yes

Does this position have Security Access

Yes

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including a criminal background check confirming eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

EEO Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).

Recruitment Contact

Recruitment Contact Name: Kim Roberson

Recruitment Contact Email: [e-mail]