Designated Coordinator/Program Manager

Mains'l Services; Big Lake (MN); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Paid training

Education assistance

401(k) + matching

Health, dental, and vision insurance

Life Insurance & HSA options

Generous PTO and sick time

Job summary

Mains’l Services in Big Lake, MN is seeking a Program Manager to lead a team of Direct Support Professionals, collaborate with families and case managers, and ensure high-quality, person-centered care in both hourly and 24-hour settings.

You will develop individualized annual support plans, coach staff, coordinate with professionals, and safeguard licensing, health, and safety standards while responsibly managing resources and budgets.

Qualifications

• Bachelor’s degree in human services, education, or health with relevant direct care experience.
• Associate degree in related field with relevant direct care experience.
• Diploma from an accredited institution in a related field with relevant direct care experience.
• 50 hours of relevant training plus 4 years direct care experience for eligibility.

Responsibilities

• Lead and support a team of Direct Support Professionals delivering person-centered care in hourly and 24-hour services.
• Build individualized annual support plans reflecting each person’s goals, preferences, and strengths.
• Train, coach, schedule, and develop your team to ensure high-quality service delivery.
• Communicate and collaborate with case managers, guardians, and other professionals.
• Ensure compliance with licensing, health, and safety standards.
• Manage resources responsibly and meet budgetary goals.

Skills

Leadership

Communication

Coaching

Problem solving

Patient-centered care

Education

Bachelor’s degree in human services, education, or health

Associate degree in related field

Diploma from an accredited institution in a related field

50 hours of relevant training

Job description

Ready to lead a 245D program where your leadership truly makes an impact? At Mains’l Services, we believe in changing the world—one person at a time. As a Program Manager, you will do more than manage a team—you’ll support people with disabilities in living meaningful, self-directed lives in their homes and communities. We’re seeking a compassionate and experienced leader who is ready to guide a team of Direct Support Professionals (DSPs), foster strong relationships with individuals receiving services, and collaborate with families and stakeholders to ensure exceptional care. Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants. Position: Full-Time Program Manager Location: Big Lake, MN Salary: Starting $53,310.40 annually

What You’ll Do:

• Lead and support a team of DSPs delivering person-centered care in both hourly and 24-hour supported living services
• Build individualized annual support plans that reflect each person’s goals, preferences, and strengths
• Train, coach, schedule, and develop your team to ensure high-quality service delivery
• Communicate and collaborate with case managers, guardians, and other professionals
• Ensure compliance with licensing, health, and safety standards
• Manage resources responsibly and meet budgetary goals

What You’ll Need:

• Bachelor’s degree in human services, education, or health + 1 year direct care experience supporting persons with disabilities or individuals age 65 and older
• Associate degree in related field + 2 years direct care experience supporting persons with disabilities or individuals age 65 and older
• Diploma from an accredited institution in a related field + 3 years direct care experience supporting persons with disabilities or individuals age 65 and older
• 50 hours of relevant training + 4 years direct care experience supporting persons with disabilities or individuals age 65 and older

Also Required:

• 1-2 years of managerexperience preferred
• 18 years of age or older
• Valid MN driver's license & reliable transportation with insurance
• Ability to pass a DHS background check

Benefits Include

• Paid training and onboarding
• Education assistance (up to 2,000 a year)
• 401(k) + matching
• Health, dental, and vision insurance
• Life Insurance & HSA options
• Generous PTO and sick time

Why Mains’l?

• Purpose-Driven Work: Help people live meaningful, self-directed lives
• Supportive Leadership Culture: We invest in your growth through training and mentorship
• Career Growth: Opportunities to advance within a stable, mission-driven organization
• Work-Life Balance: Competitive benefits and time off to support your well-being

Join a Culture That Cares

Our team is built on respect, inclusion, and encouragement. You’ll be surrounded by people who believe in your potential—and the potential of everyone we support.