Design Studio Coordinator: Elevate Service & Events

Crate and Barrel; Boca Raton (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Crate and Barrel is seeking a Design Coordinator to organize appointments, store events, and sales aids while delivering exceptional customer service. You will assist Designers with consultations, projects, and customer outreach, helping ensure a cohesive design experience across store channels.

The ideal candidate has experience in retail or customer service, strong communication, and an eye for brand aesthetics.

Qualifications

• Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles.
• Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer's wants/needs.
• Ability to stay up to date on market trends.
• Ability to be an agent of change and shift quickly as our business evolves.
• Proven track record of building long-lasting relationships with customers.
• Interpersonal skills; team player.
• Strong organizational skills.

Responsibilities

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach.
• Support Designers and Leaders by managing pipeline activities and in-store events.
• Assist customers on the floor and pass them off to Designers as appropriate.
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog.
• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends.
• Act as the point person and maintain partnerships with CDST and B2B departments.
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills.
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services.
• Assist Designers with in-home and in-store consultations.
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service.
• Support store training and education on design services to drive a clear understanding of design services and offerings.
• Support large-scale projects as assigned.

Skills

Design basics

Communication

Market trends

Adaptability

Customer relationships

Team player

Organizational skills

Tools

Google platforms

Appointment management systems

Job description

Crate and Barrel is seeking a Design Coordinator to organize appointments, store events, and sales aids while delivering exceptional customer service. You will assist Designers with consultations, projects, and customer outreach, helping ensure a cohesive design experience across store channels.

The ideal candidate has experience in retail or customer service, strong communication, and an eye for brand aesthetics.