Design Services Assistant

Lulu and Georgia; United States; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Job summary

A leading home furnishings brand is seeking a detail-oriented Design Services Assistant to support the Design Services team. This role includes providing administrative support, managing customer communication, and maintaining client relationships. Ideal candidates will have experience in design support or customer service, strong organizational skills, and a passion for interior design. Competitive benefits include medical and vision insurance, and 401(k).

Qualifications

• Experience in design support or customer service role is preferred.
• Strong organizational skills with the ability to manage multiple tasks.
• Excellent written and verbal communication skills.

Responsibilities

• Support the creation of standard operating procedures (SOPs).
• Maintain and update customer records and track sales progress.
• Provide exceptional customer support and follow-up communication.

Skills

Organizational skills

Communication

Problem-Solving

Detail-Oriented

Self-Motivated

Education

1 year experience in design support or customer service

Tools

Salesforce

Design Files

Sketch Up

Adobe Express

Canva

Job description

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Lulu and Georgia is seeking a detail-oriented, organized, and proactive Design Services Assistant to provide essential administrative and operational support to our Design Services team. This role is ideal for someone with a passion for interior design and customer service, who enjoys working behind the scenes to support the sales and design processes. As a key support role, you will assist in generating design leads, ensuring smooth communication between customers and the design team, and supporting the execution of design projects. Your contributions will be critical to maintaining high levels of customer satisfaction and helping our team achieve its sales and design goals.

Responsibilities:

• Administrative Support: Support the creation of standard operating procedures (SOPs) and simplified workflows to ensure efficiency and consistency in the overall customer experience and design process
• CRM & Data Entry: Maintain and update customer records, track sales progress, and log client interactions on our CRM platform (preferably Salesforce). Assist in preparing reports and tracking key performance metrics for the Design Services team
• Customer Follow-up & Communication: Provide exceptional pre- and post-sale support by communicating with customers via email or phone, addressing concerns, and ensuring a seamless experience. Follow up as needed to foster satisfaction and encourage repeat business
• Collaborative Team Support: Work closely with the design team to assist in creating design presentations, organizing client information, and managing schedules. Ensure all internal processes run smoothly and that the team is well-supported in their client interactions
• Client & Relationship Management Support: Maintain relationships with existing clients and help cultivate new ones through communication, support, and by tracking client preferences and feedback. Help build loyalty and trust in the Lulu and Georgia brand
• Maintain Positive Work Environment: Support a collaborative and professional team culture by embracing management directives and contributing to an environment of high performance

Requirements:

• Experience: 1 year of experience in a design support, administrative, or customer service role (preferably in a home furnishings or interior design-related industry)
• Skills: Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment
• CRM & Tech Proficiency: Experience with CRM platforms (preferably Salesforce) and basic design platforms (e.g., Design Files, Sketch Up, Adobe Express, Canva) is a plus
• Detail-Oriented: Able to manage detailed processes and track projects with precision, ensuring smooth execution and client satisfaction throughout the design process
• Communication: Excellent written and verbal communication skills, with the ability to interact professionally with customers and team members
• Problem-Solving: Strong critical thinking and problem-solving abilities, with a proactive approach to addressing issues
• Design Knowledge: A genuine interest in interior design and home furnishings, with an understanding of design trends and the ability to communicate them clearly to clients
• Team Player: Collaborative mindset, able to work well with others and support team objectives.
• Self-Motivated: Demonstrates initiative and the ability to work independently while contributing to a team environment

To Apply: Please email [e-mail] with resume and “Design Services Assistant” in the subject line.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Design

• Industries

  Retail Furniture and Home Furnishings

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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