Design Platform Enablement Lead

Fashion Institute of Design & Merchandising; Omaha (NE); On-site; USD 120,000 - 155,000; Full time

Job summary

HDR is seeking a Design Platforms Enablement Lead to govern and mature HDR's primary design platforms (Bluebeam, Newforma, Trimble, Viktor.ai, and others). You will create governance, enablement plans, and user guidance to improve adoption, supportability, and ROI across project teams.

The role requires collaboration with platform owners, IT, QA/QMS stakeholders, and business groups; you will develop training resources, playbooks, and communications while measuring adoption and platform health.

Qualifications

• Bachelor's degree in CS, MIS, or related technical field.
• Minimum 5 years experience administering/managing technology service providers.
• Proficiency in Service Provider Administrator II role.
• Strong client service, interpersonal skills; ability to work with vendors and multiple deadlines.

Responsibilities

• Maintain understanding of supported design platforms, ownership, user groups, licensing, access pathways and support contacts.
• Coordinate with platform owners, IT, vendors, and stakeholders to support platform readiness and updates.
• Establish and maintain governance guidance, including usage expectations, data handling, workflows, escalation paths.
• Develop and execute enablement plans including targeted training, onboarding resources, and user communications.
• Create guidance, playbooks, FAQs, and adoption materials for consistent platform use.
• Collaborate with QA/QMS to align workflows with auditability and project standards.
• Maintain a customer-focused intake and escalation model for adoption barriers and requests.
• Define and track adoption metrics, platform health, and ROI.

Skills

Vendor management

Client services

Communication

Problem solving

Project coordination

Education

Bachelor's degree in Computer Science, MIS, related technical area

Tools

Service Provider Administrator II

Job description

HDR is seeking a Design Platforms Enablement Lead to govern and mature HDR's primary design platforms (Bluebeam, Newforma, Trimble, Viktor.ai, and others). You will create governance, enablement plans, and user guidance to improve adoption, supportability, and ROI across project teams.

The role requires collaboration with platform owners, IT, QA/QMS stakeholders, and business groups; you will develop training resources, playbooks, and communications while measuring adoption and platform health.