Platform Enablement Lead: Design Tools & Adoption

Fashion Institute of Design & Merchandising; Charlotte (NC); On-site; USD 110,000 - 140,000; Full time

Job summary

HDR seeks a Design Platforms Enablement Lead to govern and mature essential design platforms, driving adoption and business value across projects. You will translate platform capabilities into practical guidance and enablement resources for delivery teams, improving supportability and user confidence.

The role requires strong collaboration with platform owners, IT, vendors, and business groups, plus developing training, playbooks, and adoption materials to increase platform ROI and user

Qualifications

• Bachelor's degree in Computer Science, MIS or related field.
• Minimum of 5 years administering/managing technology service providers.
• Proficiency in Service Provider Administrator II role.
• Excellent client service and interpersonal skills.
• Ability to analyze and improve service provider processes and systems.
• Ability to communicate with users and IT professionals.
• Ability to work with vendors to request service and resolve issues.
• Self-starter with ability to manage multiple tasks and deadlines.

Responsibilities

• Maintain a clear understanding of supported design platforms, capabilities, ownership, user groups, licensing considerations, access pathways, release planning needs, and support contacts.
• Coordinate with platform owners, IT, vendors, and business stakeholders to support platform readiness, communicate approved changes, and prepare users for updates and enhancements.
• Establish and maintain practical governance guidance, including usage expectations, access coordination, data handling considerations, standard workflows, decision records, and escalation paths.
• Develop and execute enablement plans for supported platforms, including targeted training, onboarding resources, user communications, office hours, and community-of-practice engagement.
• Create practical guidance, playbooks, FAQs, and adoption materials that help users understand what is available, when to use it, how to get support, and how to apply platform capabilities consistently.
• Partner with Quality/QMS stakeholders to align platform workflows with QA/QC practices, artifact validation, auditability expectations, and project delivery standards.
• Maintain a customer-focused intake, triage, and escalation model for support needs, adoption barriers, enhancement requests, integration questions, and recurring user pain points.
• Collaborate with platform owners, IT, vendors, and business stakeholders to resolve issues, reduce support friction, clarify ownership, and improve user experience.
• Define and track adoption, maturity, platform health, user satisfaction, support trends, training participation, business impact, and ROI.
• Prepare concise leadership reporting highlighting adoption progress, maturity improvements, risks, barriers, decisions required, and opportunities to increase value.

Skills

Customer-service mindset

Collaborative

Clear communicator

Execution-oriented

Problem solving

Platform guidance

Education

Bachelor's degree in Computer Science or MIS

Tools

Bluebeam

Newforma

Trimble

Viktor.ai

Job description

HDR seeks a Design Platforms Enablement Lead to govern and mature essential design platforms, driving adoption and business value across projects. You will translate platform capabilities into practical guidance and enablement resources for delivery teams, improving supportability and user confidence.

The role requires strong collaboration with platform owners, IT, vendors, and business groups, plus developing training, playbooks, and adoption materials to increase platform ROI and user