Design Platform Adoption & Enablement Lead

HDR

Folsom (CA)

On-site

USD 100,408 - 143,440

Full time

14 days+

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Job summary

HDR is seeking a Design Platforms Enablement Lead to drive adoption, governance, and enablement of HDR's design platforms such as Bluebeam, Newforma, Trimble, Viktor.ai, and more. You will help project delivery teams use these platforms consistently, improving supportability and business value.

The right candidate collaborates across platform owners, IT, QA/QMS, and business groups, translating capabilities into practical guidance, reducing friction, and delivering measurable adoption and ROI.

Qualifications

Bachelor's degree in Computer Science, MIS, or related field.
At least 5 years of experience administering/managing technology service providers.
Proficiency in Service Provider Administrator II role.
Excellent client service and interpersonal skills.
Ability to analyze and improve service provider processes and systems.
Ability to communicate with users and IT professionals.
Ability to work with vendors to request service and resolve issues.
Self-starter with ability to handle multiple tasks and deadlines with minimal supervision.

Responsibilities

Maintain a clear understanding of supported design platforms, capabilities, ownership, user groups, licensing considerations, access pathways, release planning needs, and support contacts.
Coordinate with platform owners, IT, vendors, and business stakeholders to support platform readiness, communicate approved changes, and prepare users for updates and enhancements.
Establish and maintain practical governance guidance, including usage expectations, access coordination, data handling considerations, standard workflows, decision records, and escalation paths.
Develop and execute enablement plans for supported platforms, including targeted training, onboarding resources, user communications, office hours, and community-of-practice engagement.
Create practical guidance, playbooks, FAQs, and adoption materials that help users understand what is available, when to use it, how to get support, and how to apply platform capabilities consistently.
Partner with Quality/QMS stakeholders to align platform workflows with QA/QC practices, artifact validation, auditability expectations, and project delivery standards.
Maintain a customer-focused intake, triage, and escalation model for support needs, adoption barriers, enhancement requests, integration questions, and recurring user pain points.
Collaborate with platform owners, IT, vendors, and business stakeholders to resolve issues, reduce support friction, clarify ownership, and improve the overall user experience.
Define and track meaningful measures of adoption, maturity, platform health, user satisfaction, support trends, training participation, business impact, and return on investment.
Prepare concise leadership reporting that highlights adoption progress, maturity improvements, support needs, risks, barriers, decisions required, and opportunities to increase value from supported platforms.