Design Platforms Enablement Lead: Drive Adoption & ROI

HDR; Charlotte (NC); On-site; USD 100,408 - 143,440; Full time

Job summary

HDR is seeking a Design Platforms Enablement Lead to drive adoption, governance, and enablement of HDR's primary design platforms such as Bluebeam, Newforma, Trimble, Viktor.ai, and future tools. You will partner with IT, platform owners, and business groups to deliver consistent, business-ready guidance and improved user experience across project teams in Charlotte.

The ideal candidate communicates clearly, collaborates across teams, and focuses on practical execution to realize greater value

Qualifications

• Bachelor's degree in Computer Science, MIS, related technical area, or the relevant combination of education and relevant experience.
• A minimum of 5 years of experience administering/managing technology service providers.
• Proficiency in Service Provider Administrator II role.
• Excellent client service and interpersonal skills.
• Ability to analyze and improve service provider processes and systems.
• Ability to communicate with users and information technology professionals.
• Ability to work with vendors to request service and work through defective product and service issues.
• Self-starter and ability to handle multiple tasks and deadlines with minimal supervision.

Responsibilities

• Maintain a clear understanding of supported design platforms, capabilities, ownership, user groups, licensing considerations, access pathways, release planning needs, and support contacts.
• Coordinate with platform owners, IT, vendors, and business stakeholders to support platform readiness, communicate approved changes, and prepare users for updates and enhancements.
• Establish and maintain practical governance guidance, including usage expectations, access coordination, data handling considerations, standard workflows, decision records, and escalation paths.
• Develop and execute enablement plans for supported platforms, including targeted training, onboarding resources, user communications, office hours, and community-of-practice engagement.
• Create practical guidance, playbooks, FAQs, and adoption materials that help users understand what is available, when to use it, how to get support, and how to apply platform capabilities consistently.
• Partner with Quality/QMS stakeholders to align platform workflows with QA/QC practices, artifact validation, auditability expectations, and project delivery standards.
• Maintain a customer-focused intake, triage, and escalation model for support needs, adoption barriers, enhancement requests, integration questions, and recurring user pain points.
• Collaborate with platform owners, IT, vendors, and business stakeholders to resolve issues, reduce support friction, clarify ownership, and improve the overall user experience.
• Define and track meaningful measures of adoption, maturity, platform health, user satisfaction, support trends, training participation, business impact, and return on investment.
• Prepare concise leadership reporting that highlights adoption progress, maturity improvements, support needs, risks, barriers, decisions required, and opportunities to increase value from supported platforms.

Skills

Client service

Interpersonal skills

Communication

Self-starter

Education

Bachelor's degree in CS/MIS

Job description

HDR is seeking a Design Platforms Enablement Lead to drive adoption, governance, and enablement of HDR's primary design platforms such as Bluebeam, Newforma, Trimble, Viktor.ai, and future tools. You will partner with IT, platform owners, and business groups to deliver consistent, business-ready guidance and improved user experience across project teams in Charlotte.

The ideal candidate communicates clearly, collaborates across teams, and focuses on practical execution to realize greater value