Design and Sales Account Manager

CALIBER SIGNS & IMAGING INC; Irvine (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Job summary

CALIBER SIGNS & IMAGING INC is seeking an Account Manager in Irvine to deliver exceptional customer service, design and sales support for signage solutions. You will be the main contact for clients, handling inquiries via phone and email and developing key accounts.

Responsibilities include providing quotes, proofs and proposals, building client relationships, guiding the sales process, and coordinating with production and design teams to meet customer expectations.

Qualifications

• Experience with signage design and customer account management preferred.
• Excellent communication and interpersonal skills.
• Inside sales and/or customer service experience.
• Strong knowledge of signs and graphics.
• CRM proficiency to manage customer data and track sales activity.
• Time management and organization to handle multiple projects.
• Detail-oriented with quotes, orders and records.
• Strong phone contact handling and negotiation skills.

Responsibilities

• Handle inquiries from new and existing clients about signage products and services.
• Provide quotes, proofs and proposals based on project details and costs.
• Build and maintain strong client relationships to foster trust and loyalty.
• Guide clients through the sales process from inquiry to closing deals.
• Process customer orders accurately and timely.
• Collaborate with production and design teams to meet expectations.
• Deliver high-level customer service and resolve issues; go the extra mile for clients.
• Maintain CRM data with customer interactions and sales activities.
• Aim to meet or exceed sales targets and contribute to growth.

Skills

Communication skills

Time management

Organizational skills

Problem solving

Negotiation

Active listening

Tools

Adobe Illustrator

Corel Draw

CRM software

Job description

Benefits:

• Health insurance
• Paid time off
• Dental insurance

An Account Manager in a sign shop plays a vital role in providing exceptional customer service, design and sales support to clients seeking signage solutions. They are primarily the first point of contact for clients, handling inquiries via phone, email, and developing key customer accounts.

Here's a breakdown of the key elements of their job description:

Core Responsibilities:

• Handling inquiries: Responding to new and existing client inquiries about signage products and services.
• Providing quotes, proofs and proposals: Gathering project details, calculating costs, and presenting quotes to clients.
• Building relationships: Developing and maintaining strong relationships with clients to encourage trust and loyalty.
• Managing the sales process: Guiding clients through the sales cycle from initial inquiry to closing deals.
• Order processing: Ensuring timely and accurate processing of customer orders.
• Collaboration: Working closely with production and design teams to ensure customer expectations are met.
• Customer service: Providing high-level customer service and resolving customer needs and issues. Go the extra mile to engage customers.
• Maintaining CRM data: Accurately tracking customer interactions and sales activities in CRM systems.
• Meeting sales targets: Achieving and exceeding sales goals and contributing to business growth.

Desired Skills and Qualifications:

• Experience with Adobe illustrator or Corel Draw to produce design layouts to customers for presentations and proposals.
• Excellent Communication and Interpersonal Skills: Ability to communicate effectively with clients, build rapport, and handle inquiries professionally.
• Inside Sales and/or Customer Service Experience: Proven track record in customer account management preferably in a relevant industry like signage or construction.
• Product Knowledge: Strong understanding of signs, graphics, and other visual communication products.
• CRM Proficiency: Experience using CRM software to manage customer data and track sales activities.
• Time Management and Organization: Ability to manage multiple projects and prioritize tasks effectively.
• Problem-solving Skills: Ability to address and resolve customer issues efficiently.
• Detail-Oriented: Attention to detail in preparing quotes, processing orders, and maintaining records.
• Strong phone contact handling, active listening and negotiation skills

In summary, an Account Manager in a sign shop acts as a key liaison between the customer and the company, using their sales, graphic design and customer service skills to effectively sell signage solutions and ensure customer satisfaction.