Design Advisor

Serena & Lily; Westport (CT); On-site; USD 25,000 - 39,000; Part time

Job summary

Serena & Lily in Westport, CT seeks a part-time Associate/Design Advisor to deliver a best-in-class client experience through sales, service and design support. You will act as brand steward, cultivating relationships with clients through personalized guidance.

You’ll work weekends and some holidays, sharing design knowledge and product expertise in-store and via virtual appointments to help meet brand sales goals while keeping the floor inviting and on-brand.

Qualifications

• 1 year of retail or relevant sales experience in interiors/home furnishings or client service
• Excellent communication skills and willingness to engage with clients
• Proven ability to deliver on-brand client service and sell using product knowledge and design/décor
• Ability to use a MacBook for web navigation, email and Zoom; 2D/3D rendering experience a plus
• Passion for home design and delivering outstanding customer experiences
• Willingness to ask questions, be proactive, and work in a team
• Strong personal style and brand-aligned presentation

Responsibilities

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
• Acts as brand steward in interactions with Clients, Designers, Vendors and Co-workers
• Create a warm, welcoming, on-brand client experience
• Provide design advice and product knowledge in-store and via virtual appointments to contribute to sales goals
• Resolve client needs quickly with leadership support
• Drive customer retention and loyalty through follow-up on orders and quotes
• Assist in receiving shipments, merchandising, and maintaining a brand-standard selling floor
• Proactively engage clientele including Trade Program members
• Other tasks assigned by Leadership

Skills

Retail sales

Excellent communication

Customer service

Design knowledge

Team player

MacBook proficiency

Zoom

Tools

MacBook

Zoom

Job description

Serena & Lily, lifestyle and home furnishings brand, is seeking a part-time Associate/Design Advisor for our Westport, CT storefront. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support.

Ideally, we are looking for candidates who are available to work part-time hours which may include weekends and some summer holidays.

RESPONSIBILITIES:

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
• Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
• Create a warm, welcoming, inspiring on brand client experience
• Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
• Resolve client needs quickly through swift communication and partnership from leadership
• Drive customer retention and loyalty through order and quote follow up
• Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
• Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
• Other tasks assigned by Leadership

QUALIFICATIONS:

• 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
• Excellent communication skills, willingness to engage with clients
• Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
• Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
• Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
• A passion for the home design and ensuring an outstanding customer experience
• Willingness to ask questions and seek solutions; a self starter
• Ability to work in a team environment
• Strong sense of personal style

Essential Physical Requirements:

• Ability to process information and merchandise through computer system and POS system.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Ability to climb ladders.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Ability to work varied hours/days to as well as weekends and holidays

COMPENSATION:

• This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Additionally, this role is eligible for a quarterly team based incentive.