Design Shop Advisor

Serena & Lily; Massachusetts; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

PTO (14 days) and 7 holidays

Job summary

Serena & Lily Chestnut Hill, MA Storefront is seeking Associates/Design Advisors to deliver best-in-class client experiences through sales, service, and design support. The role blends brand stewardship with relationship-building, in-store and via virtual design appointments, with potential full-time hours, weekend work, and a comprehensive benefits package.

The ability to work in a customer-focused, design-driven environment and to contribute to brand sales goals is essential.

Qualifications

• 1 year of retail or relevant sales experience
• Excellent communication and client service skills
• Ability to demonstrate product knowledge and design advice
• Willingness to work weekends/holidays

Responsibilities

• Deliver on-brand client experiences through sales and service
• Provide design advice and product recommendations in store and virtually
• Maintain a welcoming, on-brand selling floor
• Support receiving shipments and merchandising
• Assist leadership and participate in trade program outreach

Skills

Retail sales

Customer service

Brand knowledge

Communication skills

Team player

MacBook proficiency

Zoom familiarity

2D rendering

Tools

MacBook

Zoom

Job description

Serena & Lily, lifestyle and home furnishings brand, is seeking Associates/Design Advisors for the Chestnut Hill, MA Storefront. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support.

Ideally, we are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. Our fulltime roles offer a generous benefits package, and additional perks.

RESPONSIBILITIES:

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
• Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
• Create a warm, welcoming, inspiring on brand client experience
• Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
• Resolve client needs quickly through swift communication and partnership from leadership
• Drive customer retention and loyalty through order and quote follow up
• Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
• Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
• Other tasks assigned by Leadership

QUALIFICATIONS:

• 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
• Excellent communication skills, willingness to engage with clients
• Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
• Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
• Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
• A passion for the home design and ensuring an outstanding customer experience
• Willingness to ask questions and seek solutions; a self starter
• Ability to work in a team environment
• Strong sense of personal style

Essential Physical Requirements:

• Ability to process information and merchandise through computer system and POS system.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Ability to climb ladders.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Ability to work varied hours/days to as well as weekends and holidays

COMPENSATION:

• $24-28/hr depending on experience. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Additionally, this role is eligible for a quarterly team based incentive.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.