Design Advisor

Serena & Lily; Charleston (SC); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Quarterly team incentive

Job summary

Serena & Lily is seeking a part-time Associate/Design Advisor for our Charleston, SC storefront. The role emphasizes delivering a best-in-class client experience through sales and service, acting as brand steward, and fostering client relationships with design support.

Ideal candidates will have retail or interiors/home furnishings experience and a passion for design. Flexibility to work part-time hours, including weekends and some summer holidays, is preferred.

Qualifications

• 1 year of retail or relevant sales experience in interiors/home furnishings.
• Excellent communication skills and willingness to engage with clients.
• Proven ability to deliver on-brand client service and sales.
• Ability to use a MacBook for web navigation, email, and Zoom.
• Passion for home design and customer experience.
• Willingness to work part-time, including weekends.

Responsibilities

• Embody Serena & Lily Brand Ethos in all interactions.
• Acts as brand steward with Clients, Designers, Vendors and Co-workers.
• Create a warm, on-brand client experience.
• Provide design advice and product recommendations in-store and virtually.
• Assist in receipt of shipments, transfers, and merchandising; ensure selling floor is stocked to brand standard.
• Proactively utilize SL leads to provide an enhanced customer experience, including Trade Program members.
• Other tasks assigned by Leadership.

Skills

Retail sales

Communication

Customer service

Design knowledge

Team player

Tools

MacBook

Zoom

Job description

Serena & Lily, lifestyle and home furnishings brand, is seeking a part-time Associate/Design Advisor for our Charleston, SC storefront. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support.

Ideally, we are looking for candidates who are available to work part-time hours which may include weekends and some summer holidays.

RESPONSIBILITIES:

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
• Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
• Create a warm, welcoming, inspiring on brand client experience
• Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
• Resolve client needs quickly through swift communication and partnership from leadership
• Drive customer retention and loyalty through order and quote follow up
• Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
• Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
• Other tasks assigned by Leadership

QUALIFICATIONS:

• 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
• Excellent communication skills, willingness to engage with clients
• Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
• Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
• Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
• A passion for the home design and ensuring an outstanding customer experience
• Willingness to ask questions and seek solutions; a self starter
• Ability to work in a team environment
• Strong sense of personal style

Essential Physical Requirements:

• Ability to process information and merchandise through computer system and POS system.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Ability to climb ladders.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Ability to work varied hours/days to as well as weekends and holidays

COMPENSATION:

• This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Additionally, this role is eligible for a quarterly team based incentive.