DESIGN SHOP ADVISOR

Serena and Lily, Inc; Westport (CT); On-site; USD 33,000 - 39,000; Part time

Job summary

Serena & Lily, Inc. seeks a part-time Design Shop Advisor for our Westport, CT storefront. You will provide exceptional client service, offer design advice, and help drive sales through in-store and virtual appointments.

The role emphasizes brand ethos, merchandising, and collaboration with leadership. The ideal candidate has retail or related sales experience, strong communication skills, and a passion for home design.

Qualifications

• 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry.
• Excellent communication skills, willingness to engage with clients.
• Proven ability to deliver excellent on-brand client service and ability to demonstrate best practices.

Responsibilities

• Embody Serena & Lily Brand Ethos in all interactions with clients and colleagues.
• Create a warm, on-brand client experience in-store and via virtual design appointments.
• Provide design advice and product knowledge to contribute to brand sales goals.
• Respond quickly to client needs and coordinate with leadership as needed.
• Drive customer retention through follow-up on orders and quotes.
• Assist with receipt and merchandising to brand standards; keep selling floor stocked.
• Support trade program members and broader client base with attentive service.
• Perform other tasks assigned by Leadership.

Skills

Retail experience

Excellent communication

Product knowledge

MacBook/Zoom

Team player

Tools

MacBook

Zoom

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

DESIGN SHOP ADVISOR

Part Time Westport, CT, US

6 days ago Requisition ID: 1318

Salary Range: $24.00 To $28.00 Hourly

DESIGN SHOP ADVISOR – Part-time

WESTPORT, CT

Serena & Lily, lifestyle and home furnishings brand, is seeking a part-time Associate/Design Advisor for our Westport, CT storefront. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support.

Ideally, we are looking for candidates who are available to work part-time hours which may include weekends and some summer holidays.

RESPONSIBILITIES:

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
• Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
• Create a warm, welcoming, inspiring on brand client experience
• Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
• Resolve client needs quickly through swift communication and partnership from leadership
• Drive customer retention and loyalty through order and quote follow up
• Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
• Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
• Other tasks assigned by Leadership

QUALIFICATIONS:

• 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
• Excellent communication skills, willingness to engage with clients
• Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
• Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
• Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
• A passion for the home design and ensuring an outstanding customer experience
• Willingness to ask questions and seek solutions; a self starter
• Ability to work in a team environment
• Strong sense of personal style

Essential Physical Requirements:

• Ability to process information and merchandise through computer system and POS system.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Ability to climb ladders.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Ability to work varied hours/days to as well as weekends and holidays

COMPENSATION:

• This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Additionally, this role is eligible for a quarterly team based incentive.