Design Shop Advisor

Serena & Lily; Palo Alto (CA); On-site; USD 68,770,000 - 80,231,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

401(k) plan

PTO 14 days

Seven paid holidays

Quarterly incentive

Job summary

Serena & Lily in Palo Alto, CA is seeking Associates/Design Advisors to deliver a best-in-class client experience with sales and design support. The role requires brand stewardship, relationship-building with clients, and a customer-focused, design-driven approach.

Candidates should be available for full-time hours, including weekends and some holidays, with generous benefits and perks. The position emphasizes brand ethos, product knowledge, design recommendations, and proactive client service

Qualifications

• Excellent communication with clients
• Ability to engage with clients and provide service
• Sell with product knowledge and design inspiration
• Able to use MacBook for web, email, and Zoom

Responsibilities

• Create a warm, on-brand client experience
• Provide design advice and product recommendations in-store and via virtual appointments
• Support order processing, quotes, and follow-up to drive sales
• Assist with receiving shipments, transfers, and merchandising
• Maintain selling floor presentation to brand standards
• Leverage Serena & Lily leads and Trade Program relationships

Skills

Communication

Client engagement

Brand knowledge

Design advice

Job description

Serena & Lily, lifestyle and home furnishings brand, is seeking Associates/Design Advisors for our storefront in Palo Alto, CA. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support.

Ideally, we are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. Our fulltime roles offer a generous benefits package, and additional perks.

RESPONSIBILITIES:

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
• Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
• Create a warm, welcoming, inspiring on brand client experience
• Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
• Resolve client needs quickly through swift communication and partnership from leadership
• Drive customer retention and loyalty through order and quote follow up
• Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
• Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
• Other tasks assigned by Leadership

QUALIFICATIONS:

• 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
• Excellent communication skills, willingness to engage with clients
• Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
• Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
• Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
• A passion for the home design and ensuring an outstanding customer experience
• Willingness to ask questions and seek solutions; a self starter
• Ability to work in a team environment
• Strong sense of personal style

Essential Physical Requirements:

• Ability to process information and merchandise through computer system and POS system.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Ability to climb ladders.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Ability to work varied hours/days to as well as weekends and holidays

COMPENSATION:

• $24-28/hr depending on experience. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Additionally, this role is eligible for a quarterly team based incentive.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.