Desert Resort Front Desk: Guest Experience Pro

Hilton Dallas/Park Cities; Palm Desert (CA); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Dental insurance

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Hospital indemnity insurance

Employee referral bonus

Job summary

Mojave Resort in the desert escapes invites applications for a Front Desk Agent. You are the first and last impression, greeting guests, checking them in, and setting a relaxed, attentive tone. The role emphasizes warm, unhurried service with precise handling of payments and room assignments, while promoting resort amenities.

A calm, courteous demeanor helps guests feel they have arrived somewhere special. Join a design-forward property that values ease, connection, and consistent guest

Qualifications

• One year front desk experience in hospitality or related industry preferred.
• Ability to handle multiple tasks with courtesy under pressure.
• Basic math and cash handling skills.
• Clear English communication and active listening.
• Professional appearance and excellent interpersonal skills.

Responsibilities

• Greet guests and complete check-in process, including room assignment and key coding.
• Assist guests with check-out, process payments, and record transactions.
• Provide information about local area and resort services.
• Upsell hotel services to maximize occupancy and guest satisfaction.
• Resolve guest inquiries and address complaints promptly.
• Relay messages and coordinate with staff to ensure smooth service.

Skills

Front desk experience

Customer service

English proficiency

Patience and diplomacy

Basic math skills

Tools

POS system

Calculator

Job description

Mojave Resort in the desert escapes invites applications for a Front Desk Agent. You are the first and last impression, greeting guests, checking them in, and setting a relaxed, attentive tone. The role emphasizes warm, unhurried service with precise handling of payments and room assignments, while promoting resort amenities.

A calm, courteous demeanor helps guests feel they have arrived somewhere special. Join a design-forward property that values ease, connection, and consistent guest