Front Desk Agent

Hilton Dallas/Park Cities; Palm Desert (CA); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Dental insurance

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Hospital indemnity insurance

Employee referral bonus

Job summary

Mojave Resort in the desert escapes invites applications for a Front Desk Agent. You are the first and last impression, greeting guests, checking them in, and setting a relaxed, attentive tone. The role emphasizes warm, unhurried service with precise handling of payments and room assignments, while promoting resort amenities.

A calm, courteous demeanor helps guests feel they have arrived somewhere special. Join a design-forward property that values ease, connection, and consistent guest

Qualifications

• One year front desk experience in hospitality or related industry preferred.
• Ability to handle multiple tasks with courtesy under pressure.
• Basic math and cash handling skills.
• Clear English communication and active listening.
• Professional appearance and excellent interpersonal skills.

Responsibilities

• Greet guests and complete check-in process, including room assignment and key coding.
• Assist guests with check-out, process payments, and record transactions.
• Provide information about local area and resort services.
• Upsell hotel services to maximize occupancy and guest satisfaction.
• Resolve guest inquiries and address complaints promptly.
• Relay messages and coordinate with staff to ensure smooth service.

Skills

Front desk experience

Customer service

English proficiency

Patience and diplomacy

Basic math skills

Tools

POS system

Calculator

Job description

About the Hotel

Mojave Resort is a design-forward desert escape where relaxed energy meets thoughtful hospitality. It's a place where sun-soaked days turn into golden-hour moments, and every detail feels intentional without ever feeling overdone.

With a laid-back, curated aesthetic, Mojave invites guests to slow down, settle in, and stay awhile. Whether poolside, exploring the surrounding desert, or unwinding in their room, the experience is rooted in ease, connection, and a sense of place.

It's not just a stay, it's a feeling. And it starts the moment you arrive.

About the Job

As a Front Desk Agent, you set that feeling in motion. You're the first face a guest sees and the last one they remember, the person who turns a check-in into a welcome and a checkout into a reason to come back.

This role calls for someone who moves at Mojave's pace: warm, unhurried, and completely on it. You'll greet and register guests, manage checkout with the same ease you'd want if you were the one arriving, and carry the resort's relaxed, intentional spirit into every interaction. Behind that ease sits real precision, because outstanding guest service and strong financial performance are two sides of the same desk.

If you know how to make people feel like they've arrived somewhere that gets them, we'd love to meet you.

Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Requirements

• One year combined Front Desk experience in hospitality or related industry preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts.
• Basic mathematical skills and considerable skills in the use and operation of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information.
• Ability to see and hear in order to observe and detect signs of emergency situations.

Job Type: FLSA Designation: Full Time-Non-Exempt

Compensation: $18/hr

Benefits

• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Hospital indemnity insurance
• Eligible to participate in the Employee Referral Bonus Program.

Source: Practice Hospitality