Des Moines Client Partner & Operations Leader

Sun Life; United States; Remote; USD 98,000 - 146,000; Full time

Benefits offered by this job

Vacation & sick leave

Parental leave

Medical coverage

Life insurance

Disability insurance

Sabbatical program

Job summary

Sun Life U.S. is seeking an Associate Director, Client Partner in Des Moines to oversee day-to-day operations for the Iowa market. You will manage contract performance, client retention, and staff development while driving growth in the region.

You will lead communications with clients, strengthen provider networks, and ensure regulatory compliance. Travel up to 30% may be required as you partner with outreach and senior leadership to improve outcomes and service quality.

Qualifications

• Five years’ experience working with external clients
• Experience in supervisory/management role
• Strong communication and organizational skills

Responsibilities

• Provide ongoing client communications via on-site meetings, calls, and daily interactions.
• Manage overall P&L for the Iowa region and monitor loss ratio.
• Generate new business opportunities within existing accounts and review prospects monthly with Sales Director.
• Lead staff and ensure client expectations are met and contracts are adhered to.
• Support process improvements and participate in client audits and amendments.

Skills

Client relationship

P&L management

Team leadership

Contract management

Business development

Education

Bachelor's Degree in Business

Healthcare administration

Tools

Microsoft Excel

Outlook

Microsoft Word

Job description

Sun Life U.S. is seeking an Associate Director, Client Partner in Des Moines to oversee day-to-day operations for the Iowa market. You will manage contract performance, client retention, and staff development while driving growth in the region.

You will lead communications with clients, strengthen provider networks, and ensure regulatory compliance. Travel up to 30% may be required as you partner with outreach and senior leadership to improve outcomes and service quality.