Dermatology Scheduler & Patient Care Coordinator

Mount Nittany Health; State College (Centre County); On-site; USD 36,000 - 48,000; Full time

Job summary

Mount Nittany Health in State College, PA is seeking an administrative professional to support patient visits. You will greet patients, verify insurance, update records, and assist those with ambulatory difficulties, ensuring smooth check-in and care coordination.

The role requires strong customer service, knowledge of medical terminology, and proficiency with office equipment. You will answer phones, schedule appointments, handle payments, and contribute to quality improvement initiatives.

Qualifications

• High School diploma or equivalent is required.
• Completion of a Medical Office Professional program or equivalent preferred.
• One year of experience in medical practice or clinical setting is preferred.

Responsibilities

• Greets and checks in patients, verifies and updates insurance information and provides patient with any necessary information. Assists patients with ambulatory difficulties.
• Screens visitors, verifies appointments, responds to inquiries and directs them to the appropriate area.
• Interviews new patients, records information required for registration and creates and enters the information in a computer account.
• Answers telephone calls, takes messages, responds to inquiries and transfers calls as appropriate. Responds to emergency calls per established procedures.
• Schedules, coordinates and re-schedules patient appointments via computerized scheduler. Relays updates to staff and maintains and updates provider's schedules
• Totals charges, collects payments, and issues receipts to the patient and schedules future appointments as applicable.
• Balances cash payments and cash on hand per the cash control procedure at end of shift.
• Answers questions regarding patient appointments, testing, accounts and charges or refers to appropriate staff.
• Instructs patients on preparation for office visits, special procedures and insurance requirements.
• Obtains insurance referrals or financial waiver documentation, as required.
• Prepares and mails new patient information packets and other office related correspondence.
• Ensures reminder telephone calls were made through the automated system and makes follow-up calls as necessary.
• Ensures call forwarding to/from answering service daily.
• Maintains work area in a neat and orderly manner and ensures office supplies are at optimal level.
• Distributes various forms to patients such as test results, prescriptions, etc.
• Participates in quality improvement activities and processes.

Skills

Customer service

Medical terminology

Office equipment

Data entry

Communication skills

Education

High School diploma or equivalent

Medical Office Professional program or equivalent (preferred)

Job description

Mount Nittany Health in State College, PA is seeking an administrative professional to support patient visits. You will greet patients, verify insurance, update records, and assist those with ambulatory difficulties, ensuring smooth check-in and care coordination.

The role requires strong customer service, knowledge of medical terminology, and proficiency with office equipment. You will answer phones, schedule appointments, handle payments, and contribute to quality improvement initiatives.