Registrar Scheduler ENT

Mount Nittany Health; State College (Centre County); On-site; USD 32,000 - 52,000; Full time

Job summary

Mount Nittany Health in Altoona, PA seeks a Registrar Scheduler ENT to support patient visits, verify insurance, and manage appointments on-site. You will greet patients, collect information, and coordinate scheduling with care teams to ensure smooth patient flow.

The role requires an eye for detail, strong communication, and the ability to handle sensitive information with care. Prior office experience in a medical setting is preferred.

Qualifications

• High school diploma or equivalent required; Medical Office Professional program preferred.
• One year of experience in medical practice or clinical setting recommended.
• Strong customer service and communication skills essential.
• Knowledge of medical terminology and office procedures.
• Proficiency with copiers, fax machines, phones and computers.

Responsibilities

• Greets and checks in patients, verifies and updates insurance information.
• Screens visitors, confirms appointments, and directs to appropriate area.
• Interviews new patients, records registration information in the system.
• Answers calls, takes messages and transfers as needed; handles emergencies.
• Schedules and reschedules patient appointments via computerized scheduler.
• Totals charges, collects payments, and issues receipts; schedules future visits.
• Maintains cash control and reconciles end-of-shift cash.
• Instructs patients on preparations, insurance requirements, and forms.
• Obtains referrals or financial waivers as required.
• Distributes forms and materials; completes office-related correspondence.
• Ensures reminder calls and follow-ups are completed; maintains orderly workspace.
• Participates in quality improvement activities.

Skills

Excellent customer skills

Medical terminology knowledge

Office procedures knowledge

Office equipment proficiency

Alphabetic/numeric filing

Clear communication

Accurate data recording

Education

High school diploma or equivalent

Medical Office Professional program (preferred)

Job description

Registrar Scheduler ENT Altoona

Altoona, PA, United States (On-site)

Job Description

POSITION SUMMARY Performs administrative activities associated with patient office visits. Actively participates as a member of the healthcare team to engage patients, families, and caregivers in the coordination of patient care.

MINIMUM REQUIREMENTS

Education:

1. High School diploma or equivalent.
2. Completion of a Medical Office Professional program or equivalent preferred.

Experience:

1. One year of experience preferably in medical practice or clinical setting.

Knowledge, Skills, Abilities:

1. Excellent customer skills are essential.
2. Knowledge of physician office procedures, medical terminology, grammar and spelling.
3. Working knowledge of office equipment such as copiers, fax machines, telephones and computers.
4. Ability to sort and file materials by alphabetic and numeric systems.
5. Ability to speak clearly and communicate effectively and to read, understand and follow written and verbal instructions.
6. Ability to record messages and patient data accurately.

License/Certification/Registration: None

SUPERVISION RECEIVED Receives general supervision from the Practice Manager.

SUPERVISION GIVEN None

Responsibilities

ESSENTIAL FUNCTIONS

1. Greets and checks in patients, verifies and updates insurance information and provides patient with any necessary information. Assists patients with ambulatory difficulties.
2. Screens visitors, verifies appointments, responds to inquiries and directs them to the appropriate area.
3. Interviews new patients, records information required for registration and creates and enters the information in a computer account.
4. Answers telephone calls, takes messages, responds to inquiries and transfers calls as appropriate. Responds to emergency calls per established procedures.
5. Schedules, coordinates and re-schedules patient appointments via computerized scheduler. Relays updates to staff and maintains and updates provider's schedules
6. Totals charges, collects payments, and issues receipts to the patient and schedules future appointments as applicable.
7. Balances cash payments and cash on hand per the cash control procedure at end of shift.
8. Answers questions regarding patient appointments, testing, accounts and charges or refers to appropriate staff.
9. Instructs patients on preparation for office visits, special procedures and insurance requirements.
10. Obtains insurance referrals or financial waiver documentation, as required.
11. Prepares and mails new patient information packets and other office related correspondence.
12. Ensures reminder telephone calls were made through the automated system and makes follow-up calls as necessary.
13. Ensures call forwarding to/from answering service daily.
14. Maintains work area in a neat and orderly manner and ensures office supplies are at optimal level.
15. Distributes various forms to patients such as test results, prescriptions, etc.
16. Participates in quality improvement activities and processes.

NON-ESSENTIAL FUNCTIONS Performs related and miscellaneous duties as assigned.

About Us

Why Mount Nittany Health?

At Mount Nittany Health, we provide high-quality patient care with a unique combination of the latest in clinical technology and compassionate medical professionals. We are committed to improving both the quality and availability of healthcare in our region and seek to hire only the best to support the communities we serve.

Job Info

• Job Identification 3460
• Job Category Nursing and Patient Care Services