Dermatology Patient Experience Coordinator

Mount Sinai; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

The Mount Sinai Health System is seeking a Patient Coordinator I in the Dermatology department to greet patients, verify insurance, update demographics, and ensure smooth front-desk operations.

Responsibilities include coordinating with physicians and staff, scheduling appointments, handling HIPAA forms, and collecting co-pays while maintaining patient records and communication about wait times.

Qualifications

• High School graduate/GED.
• 1 year physician practice experience
• Must have a minimum of one week training on-site which will be provided by practice.
• Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.
• IDX or other practice management system experience preferred

Responsibilities

• Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
• Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit.
• Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician.
• Process/update HIPAA-related paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or insurance authorizations as required.
• Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
• Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash‑control processes.
• May schedule patient for follow‑up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.
• May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit.
• Performs in a call center capacity (Faculty Practice Associates)
• Answer phones for practice and schedule appointments
• Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
• May initiate reminder phones calls for next day appointments.
• Performs other related duties

Skills

Microsoft Office Suite

Tools

IDX or other practice management system experience

Job description

The Mount Sinai Health System is seeking a Patient Coordinator I in the Dermatology department to greet patients, verify insurance, update demographics, and ensure smooth front-desk operations.

Responsibilities include coordinating with physicians and staff, scheduling appointments, handling HIPAA forms, and collecting co-pays while maintaining patient records and communication about wait times.