Dermatology Patient Concierge & Scheduling Specialist

Weill Cornell Medical College

New York (NY)

On-site

USD 50,000 - 56,000

Full time

2 days ago

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Job summary

Weill Cornell Medical College in New York City seeks a Patient Coordinator to support front-desk operations in Dermatology. You will handle patient check-in/check-out, registrations, and revenue-cycle activities to ensure smooth patient flow and accurate payments.

The role requires 1+ year in patient/customer service, familiarity with scheduling systems (EPIC preferred) and CPT/ICD coding, and a non-exempt, 35-hour work week. Office-based positions across multiple NYC locations are available.

Qualifications

High school diploma or GED.
1+ years of experience in customer/patient service over the phone and in person.
Experience using scheduling systems (EPIC preferred) and/or EMR systems (EPIC-Care preferred).
Knowledge of CPT, ICD-9, and ICD-10 coding.
Understanding third-party payer reimbursement (Medicare, Medicaid, Managed Care, commercial).

Responsibilities

Front-end revenue cycle tasks including check-in/check-out and collecting time-of-service payments where applicable.
Schedule, confirm, reschedule, and cancel appointments for new and existing patients.
Register patients with required demographic and insurance information; capture authorization numbers and referring physicians.
Enter patients in the practice management system and notify clinical team when ready to see the physician.
Ensure pre-visit documentation or authorizations are obtained when needed; collect referrals if required.
Distribute informational brochures and educate patients about the patient portal.
Answer phones, respond to inquiries, and triage calls to appropriate staff.
Maintain neat waiting areas and assist with chaperone duties during exams when needed.