Patient Coordinator

Weill Cornell Medical College; New York (NY); On-site; USD 50,000 - 56,000; Full time

Job summary

Weill Cornell Medical College in New York City seeks a Patient Coordinator to support front-desk operations in Dermatology. You will handle patient check-in/check-out, registrations, and revenue-cycle activities to ensure smooth patient flow and accurate payments.

The role requires 1+ year in patient/customer service, familiarity with scheduling systems (EPIC preferred) and CPT/ICD coding, and a non-exempt, 35-hour work week. Office-based positions across multiple NYC locations are available.

Qualifications

• High school diploma or GED.
• 1+ years of experience in customer/patient service over the phone and in person.
• Experience using scheduling systems (EPIC preferred) and/or EMR systems (EPIC-Care preferred).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Understanding third-party payer reimbursement (Medicare, Medicaid, Managed Care, commercial).

Responsibilities

• Front-end revenue cycle tasks including check-in/check-out and collecting time-of-service payments where applicable.
• Schedule, confirm, reschedule, and cancel appointments for new and existing patients.
• Register patients with required demographic and insurance information; capture authorization numbers and referring physicians.
• Enter patients in the practice management system and notify clinical team when ready to see the physician.
• Ensure pre-visit documentation or authorizations are obtained when needed; collect referrals if required.
• Distribute informational brochures and educate patients about the patient portal.
• Answer phones, respond to inquiries, and triage calls to appropriate staff.
• Maintain neat waiting areas and assist with chaperone duties during exams when needed.

Skills

Customer service

Telephone communication

Attention to detail

Billing basics

Education

High school diploma or GED

Tools

EPIC-Care

EMR system

Job description

Title: Patient Coordinator

Location: Upper East Side; Brooklyn; Midtown

Org Unit: Dermatology

Work Days: Monday-Friday

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $24.23 - $26.87

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, the Patient Coordinator performs frontline reception, registration, administrative and/or billing activities to contribute to an optimal customer service experience for patients and efficient patient flow for physicians within the Department.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient's responsibility for payments
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
• Completes initial registration when scheduling new patients with all required demographic and insurance information. Retrieves and stores patient visit specific details such as authorization numbers and referring physicians.
• Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician.
• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
• Distributes informational and specialty-specific educational brochures.
• Educates patients about the patient portal and encourages patient participation.
• Answers phones, responds to inquiries and triages calls to appropriate personnel.
• Maintains waiting areas in a neat and tidy condition.
• May be responsible for chaperone duties during patient exams as needed.

Education

• High school diploma or GED

Experience

Approximately 1 or more years of experience succeeding in a customer/patient service role over telephone and in-person.

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Working Conditions/Physical Demands

Standard office work

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