Dermatology Medical Scheduler & Patient Concierge

Platinum Dermatology Partners Llc; Boca Raton (FL); On-site; USD 45,847,000 - 63,039,000; Full time

Job summary

Platinum Dermatology Partners in Boca Raton, FL is seeking a Medical Scheduler to manage patient scheduling, coordinate physician calendars, handle high call volumes, and provide exceptional customer service in a fast-paced medical office environment.

The role serves as a key contact for patients and supports efficient clinic operations through accurate scheduling, registration, insurance verification, and administrative support.

Qualifications

• Minimum two-three years of experience in a medical office.
• Prior medical scheduling experience is required.
• Dermatology experience is preferred.
• Prior experience with Mohs is not required, but STRONGLY preferred.
• Prior insurance verification experience is required.
• Excellent written and verbal communication skills.
• Excellent customer service skills are required.
• Excellent phone skills is required.
• Ability to multi-task and work in fast-paced environment.
• Detail-oriented.
• Basic understanding of healthcare plans.
• Be able to read and understand medical benefits.
• Bilingual is a plus.

Responsibilities

• Assist with high call volume
• Maintain physicians schedules scheduling office visits and procedures (may be done via phone or face-to-face)
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Perform other duties as assigned

Skills

Excellent communication

Excellent customer service

Phone skills

Multi-tasking

Detail-oriented

Education

High school diploma or GED

Job description

Platinum Dermatology Partners in Boca Raton, FL is seeking a Medical Scheduler to manage patient scheduling, coordinate physician calendars, handle high call volumes, and provide exceptional customer service in a fast-paced medical office environment.

The role serves as a key contact for patients and supports efficient clinic operations through accurate scheduling, registration, insurance verification, and administrative support.