Dermatology Medical Front Desk Concierge

Dermatology Inc; New Castle (IN); On-site; USD 30,000 - 36,000; Part time

Job summary

Dermatology, Inc. is seeking a qualified Medical Front Office Receptionist to support the Clinic Manager at an Indianapolis-area location, including New Castle.

The role focuses on elevating customer service, managing front desk workflow, and handling insurance processing with accuracy and professionalism. Responsibilities include greeting patients, verifying demographics and insurance, collecting co-pays, scheduling, posting payments, balancing daily batches, scanning forms, and maintaining

Qualifications

• Must be a high-school or higher graduate.
• Strong attention to detail and organization
• Able to analyze situations and respond appropriately
• Pleasant, patient and professional with patients and staff
• Comfort with social media and phone interactions

Responsibilities

• Greet patients in a friendly, inviting manner - You are the face of the practice!
• Verify demographic information and insurance documents at each visit
• Collect insurance cards, co-pays, balances, cosmetic charges, HIPAA forms, insurance waivers, and medical history forms as needed
• Schedule appointments as directed by provider(s) and staff
• Post any monies collected to correct patients encounter or account
• Accurately balance and post batch daily
• Scan documents daily: HIPPA forms, Financial Policy forms, Medical Release forms, Invoices, etc.
• Demonstrate understanding of front office job requirements by following the established workflow with no deviation
• Demonstrate strong customer service and professionalism whether in person, on the phone, or through social media
• Maintain accurate petty cash fund
• Contact patients for schedule rebuilds when directed by provider or Office Manager
• Light cleaning of patient waiting room, toys, office, etc.
• Help maintain breakroom/ refrigerator cleanliness
• Complete projects as assigned by the Office Manager
• Duties and responsibilities may change, and new ones may be added at any time with or without advanced notice.

Skills

High-school graduate

Detail-oriented

Organized

Analytical

Communication

People skills

Education

High-school diploma or higher

Tools

EMA experience

Job description

Dermatology, Inc. is seeking a qualified Medical Front Office Receptionist to support the Clinic Manager at an Indianapolis-area location, including New Castle.

The role focuses on elevating customer service, managing front desk workflow, and handling insurance processing with accuracy and professionalism. Responsibilities include greeting patients, verifying demographics and insurance, collecting co-pays, scheduling, posting payments, balancing daily batches, scanning forms, and maintaining