Dermatology Front Desk Specialist - Patient Check-In

Forefront Dermatology; Santa Cruz (CA); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account matching

Paid time off

Holiday pay

Life insurance

Long term disability

Short term disability

401K with employer contribution

Profit sharing

Employee discounts

And much more!

Job summary

Forefront Dermatology is hiring a Patient Service Representative in Santa Cruz, CA. This full-time role handles patient check-in, insurance verification, appointment coordination, and basic billing tasks in a fast-paced clinic.

The position offers a Monday–Friday schedule (8:00 AM–5:00 PM), opportunities for growth, and comprehensive benefits including insurance options and retirement plans. A strong customer service focus and quick software learning are essential.

Qualifications

• High school diploma or equivalent is required.
• 1+ years medical office experience or in a similar capacity is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Must display a friendly, cheerful, tactful, and polite demeanor.

Responsibilities

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains tidiness of waiting area and reception counter throughout the day.
• Checks schedules for added, canceled and no-show appointments throughout the day.
• Schedules follow up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Distributes mail.
• Prepares for next day scheduled appointments.

Skills

Customer service

Communication

Multitasking

Teamwork

Data entry

Education

High school diploma

Job description

Forefront Dermatology is hiring a Patient Service Representative in Santa Cruz, CA. This full-time role handles patient check-in, insurance verification, appointment coordination, and basic billing tasks in a fast-paced clinic.

The position offers a Monday–Friday schedule (8:00 AM–5:00 PM), opportunities for growth, and comprehensive benefits including insurance options and retirement plans. A strong customer service focus and quick software learning are essential.