Dermatology Front Desk & Patient Flow Coordinator

UCLA Health; Santa Monica (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

UCLA Medical Center in Santa Monica is seeking an administrative support / patient care assistant to coordinate patient flow and assist in scheduling in the Dermatology division. The role involves registering patients, collecting copays, and ensuring smooth outpatient operations.

The position requires strong organizational, cash-handling, and communication skills, as well as experience with scheduling systems and basic PC tools. Travel to Dermatology sites may be needed.

Qualifications

• Excellent organizational skills and ability to prioritize assignments.
• Skill in efficiently and accurately facilitating the appointment making process, including transportation arrangements and maintain sub-specialty physician schedules.
• Excellent cash handling skills, ensuring co-pay collections and cash drawers are maintained follow University set standards.
• Excellent interpersonal and communication skills to coordinate multiple appointments with staff from many clinical services at the UCLA Medical Center.
• Skill in using a PC with associated programs including Word, Excel, and Email.
• Demonstrate work experience and knowledge with a database computer program.
• Knowledge of major medical insurance plans and types of coverage provided.
• Working knowledge of Care Connectsystem to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results and medical reports
• Knowledge of medical terminology.
• Travel to local Dermatology clinic locations as needed

Responsibilities

• Provide administrative and patient care support to assigned clinic in the Department of Medicine/Division of Dermatology.
• Assist in coordinating patient flow throughout the clinic, from registration to discharge.
• Ensure patients are scheduled via the incoming referrals work queue within established scheduling guidelines.
• Able to collect copays, deductibles, or fee for services accurately, and follow cash handling guidelines for the closing and deposit of cash drawers.
• Work as a member of the Ambulatory Care clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation
• Travel between our local Dermatology clinic location as needed

Skills

Organization

Scheduling

Cash handling

Interpersonal

PC skills

Database systems

Insurance knowledge

Care Connectsystem

Medical terminology

Travel

Tools

Word

Excel

Email

Job description

UCLA Medical Center in Santa Monica is seeking an administrative support / patient care assistant to coordinate patient flow and assist in scheduling in the Dermatology division. The role involves registering patients, collecting copays, and ensuring smooth outpatient operations.

The position requires strong organizational, cash-handling, and communication skills, as well as experience with scheduling systems and basic PC tools. Travel to Dermatology sites may be needed.