Dermatology Front Desk Coordinator

MIDTOWN DERMATOLOGY, PC; Raleigh (NC); On-site; USD 28,000 - 42,000; Full time

Job summary

Midtown Dermatology, PC seeks a dependable Medical Receptionist for a full-time, on-site role in Rocky Mount, NC. You will welcome patients, handle check-in/check-out, verify eligibility, manage registrations, and support scheduling with a professional, patient-centered approach.

You will coordinate with clinical staff, handle payments, and maintain accurate records while protecting patient confidentiality under HIPAA guidelines. Dermatology-specific experience is a plus but not required.

Qualifications

• High school diploma or equivalent required; additional coursework in healthcare administration or a related field is a plus.
• Previous medical receptionist or medical front desk experience preferred; dermatology experience is a plus, but not required.
• Familiarity with medical office workflows, insurance eligibility verification, patient registration, and appointment scheduling.
• Professional phone etiquette and the ability to manage a high volume of calls while providing attentive service.
• Strong organizational skills, accurate data entry, and a high level of attention to detail.
• Proficiency with computers and electronic health records or practice management software; Nextech experience is a plus.
• Ability to prioritize tasks and manage competing demands in a fast-paced medical office.
• Initiative, sound judgment, and the ability to work independently while collaborating with the team.
• Dependable attendance, punctuality, and a commitment to respectful, patient-centered service.

Responsibilities

• Welcome patients and complete check-in and check-out promptly and professionally.
• Verify insurance eligibility, review coverage information, and identify and resolve registration discrepancies before appointments whenever possible.
• Accurately enter and update patient demographics, insurance information, and required documentation.
• Collect applicable copays, balances, and deposits, and explain routine payment policies clearly and courteously.
• Schedule and confirm appointments, coordinate follow-up visits, and follow provider scheduling guidelines.
• Answer and direct phone calls, document messages accurately, and route clinical questions to the appropriate team member.
• Respond to patient inquiries with professionalism, empathy, and discretion.
• Coordinate with clinical staff to support patient flow and communicate scheduling changes.
• Process referrals and maintain accurate patient records.
• Assist with scanning, faxing, mail, and other administrative duties.
• Protect patient confidentiality and follow HIPAA requirements and practice policies.

Skills

Phone etiquette

Organizational skills

Attention to detail

Independent work

Team collaboration

Punctuality

Education

High school diploma or equivalent

Healthcare administration coursework (a plus)

Tools

Nextech

Job description

Midtown Dermatology, PC seeks a dependable Medical Receptionist for a full-time, on-site role in Rocky Mount, NC. You will welcome patients, handle check-in/check-out, verify eligibility, manage registrations, and support scheduling with a professional, patient-centered approach.

You will coordinate with clinical staff, handle payments, and maintain accurate records while protecting patient confidentiality under HIPAA guidelines. Dermatology-specific experience is a plus but not required.