Patient Access & Scheduling Specialist

University of Iowa; Iowa City (IA); On-site; USD 25,000 - 34,000; Full time

Job summary

University of Iowa Healthcare is seeking a Clinic Services Specialist in Otolaryngology to support patient access, scheduling, and frontline clinic operations. This role involves coordinating appointments, handling billing questions, and using EPIC to manage workflows while delivering excellent patient service.

The position requires a Bachelor's degree or equivalent, 6 months of related experience, and strong communication skills.

Qualifications

• Bachelor's degree or equivalent combination of education and experience is required.
• 6 months related experience is required.
• Excellent written and verbal communication skills are required.
• Proficiency in computer applications including Microsoft Excel, Word and PowerPoint is required.

Responsibilities

• Coordinate patient appointment scheduling and prepare pre-registration paperwork.
• Assist with EPIC In basket and schedulable orders work queues and reception activities.
• Collect cash collections and insurance co-payments; prepare daily batch reports.
• Provide frontline clinic operation support and patient access services; communicate with internal and external stakeholders.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

Bachelor's degree or equivalent

Tools

EPIC

Outlook

Microsoft Word

PowerPoint

Job description

University of Iowa Healthcare is seeking a Clinic Services Specialist in Otolaryngology to support patient access, scheduling, and frontline clinic operations. This role involves coordinating appointments, handling billing questions, and using EPIC to manage workflows while delivering excellent patient service.

The position requires a Bachelor's degree or equivalent, 6 months of related experience, and strong communication skills.