Healthcare Scheduling & Patient Service Clerk

University of Iowa; Iowa City (IA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Health insurance

Dental insurance

Life insurance

Disability insurance

Retirement contributions

Job summary

University of Iowa Health Care in Iowa City is seeking a Clerk III to support appointment scheduling, clerical duties, and patient inquiries within the general hospital setting.

You will answer calls, manage calendar entries for the employee health clinic, maintain records, and ensure accuracy of visit types, providers, dates and prerequisites. This is a full-time, on-site position with a comprehensive benefits package and a collaborative team.

Qualifications

• Knowledge of office routines and functions to refer visitors and calls.
• Knowledge of institutional and unit policies, processes and forms.
• Knowledge of proper format, grammar, spelling, punctuation and capitalization.
• Skill in utilizing computer software packages and online systems.
• Skill in operating office equipment.
• Ability to communicate effectively with staff, students, and the public.
• Ability to follow oral and written instructions and apply policies.
• Ability to gather, evaluate, and display data and keep accurate records.
• Ability to organize and prioritize multiple tasks.

Responsibilities

• Assist patients/ staff with general inquiries.
• Answer incoming calls and place outbound calls.
• Schedule, cancel, and reschedule employee health clinic appointments.
• Facilitate patient completion of medical questionnaires and authorization forms.
• Ensure the correct visit types, provider, date, length of visit, and time are used when scheduling.
• Communicate with patients/ staff to ensure prerequisites are completed and obtained.
• Composes routine correspondence without instruction or review.
• Provide information relative to the area of assignment according to guidelines.
• Document immunization, TB tests, and titer records.
• Perform Respirator Mask Fits and provide training to employees.
• Assist with Flu Campaign offsite clinic clerical duties.
• May perform other duties or complete special projects as assigned.

Skills

Office procedures

Policies & forms

Grammar & spelling

Computer skills

Equipment operation

Communication

Follow instructions

Data collection

Task organization

Job description

University of Iowa Health Care in Iowa City is seeking a Clerk III to support appointment scheduling, clerical duties, and patient inquiries within the general hospital setting.

You will answer calls, manage calendar entries for the employee health clinic, maintain records, and ensure accuracy of visit types, providers, dates and prerequisites. This is a full-time, on-site position with a comprehensive benefits package and a collaborative team.