Dermatology Care Coordinator

Watson Clinic; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Watson Clinic in Lakeland, FL, is seeking a detail-focused scheduling coordinator to support medical appointments, verify insurance, and assist with billing in a busy outpatient setting.

The role requires a High School diploma or GED and 2+ years of experience in medical or legal environments, including scheduling and insurance verification. Strong customer service and communication skills are essential.

Qualifications

• High School diploma or GED required; 2+ years medical/insurance scheduling experience.
• Minimum 2 years in medical/legal environment with insurance verification.
• Billing experience in medical/insurance environment; basic math for payments.

Responsibilities

• Maintain open communication with Supervisory Staff and providers to ensure patient satisfaction.
• Assist in dermatology reception areas and phone coverage as needed.
• Collect, organize and process pathology slides and reports when required.
• Provide training and onboarding support to new-hire staff and document outcomes.
• Generate performance reports, audits and appraisals upon request.
• Recommend process improvements to Supervisory Staff for efficiency.
• Monitor patient flow and minimize wait times at desks; coordinate coverage as needed.
• Attend meetings and training to stay current with protocols and department needs.

Skills

Customer service

Medical appointment scheduling

Insurance verification

Billing

Medical terminology

Education

High School diploma or GED

Tools

IDX utilization

Job description

Watson Clinic in Lakeland, FL, is seeking a detail-focused scheduling coordinator to support medical appointments, verify insurance, and assist with billing in a busy outpatient setting.

The role requires a High School diploma or GED and 2+ years of experience in medical or legal environments, including scheduling and insurance verification. Strong customer service and communication skills are essential.