Dermatology Call Center Specialist Scheduling & Support

Dermatologists of Central States; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Company paid life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group is seeking a Call Center Representative to support patient scheduling and inquiries across locations. The role requires handling incoming calls, gathering demographics, and guiding patients to the right department, with a commitment to a positive patient experience.

Candidates should have at least one year in customer service, knowledge of medical terminology, and strong telephone communication skills.

Qualifications

• 1 year of experience in customer service or a related clinical environment.
• Working knowledge of medical terminology.
• Call center experience and web-based scheduling is a plus.
• Ability to communicate effectively on the telephone.
• Ability to work quickly, remain calm, and adapt in a constantly changing environment.
• Maintain strictest confidentiality.

Responsibilities

• Answer incoming phone calls for all locations.
• Listen to identify patients' needs, clarify information, and assist with online scheduling.
• Obtain and enter accurate demographic information.
• Escalate concerns professionally.
• Direct calls to other departments.
• Other duties as assigned.
• Benefits include medical, dental, vision, 401k matching, company paid life insurance, EAP, and PTO.

Skills

Customer service

Medical terminology

Call center experience

Web-based scheduling

Phone communication

Confidentiality

Job description

DOCS Dermatology Group is seeking a Call Center Representative to support patient scheduling and inquiries across locations. The role requires handling incoming calls, gathering demographics, and guiding patients to the right department, with a commitment to a positive patient experience.

Candidates should have at least one year in customer service, knowledge of medical terminology, and strong telephone communication skills.