Call Center Rep

DOCS Dermatology Group; Kettering (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Life insurance

Paid time off

Job summary

DOCS Dermatology Group is seeking a Call Center Representative to answer patient questions and provide scheduling assistance, across multiple locations, while ensuring a positive patient experience.

You will listen to patient needs, enter accurate demographics, and route calls to appropriate departments with professionalism and confidentiality.

Qualifications

• 1 year of experience in customer service or a related clinical environment.
• Working knowledge of medical terminology.
• Call center experience and web-based scheduling are a plus.
• Ability to communicate effectively on the telephone.
• Ability to work quickly, remain calm, and adapt in a changing environment.
• Maintain strictest confidentiality.

Responsibilities

• Answer incoming phone calls for all locations.
• Actively listen to identify patient’s needs, clarify information, and provide scheduling assistance.
• Obtain and enter accurate demographic information.
• Escalate concerns as appropriate and in a professional manner.
• Direct calls to other departments.
• Provide excellent customer service.
• Other duties as assigned.

Skills

Customer service

Medical terminology

Call center experience

Web-based scheduling

Effective communication

Confidentiality

Job description

Company Overview

At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

Summary

We are looking for a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience.

Job Responsibilities

• Answer incoming phone calls for all locations
• Actively listen to identify patient’s needs, clarify information, and provide information and assistance with online scheduling.
• Obtain and enter accurate demographic information.
• Escalate concerns as appropriate and in a professional manner.
• Direct calls to other departments.
• Provide excellent customer service.
• Other duties as assigned.

Benefits

• Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.

Minimum Qualifications

• 1 year of experience in customer service or a related clinical environment.
• Working knowledge of medical terminology.
• Call center experience and web-based scheduling are a plus.
• Ability to communicate effectively on the telephone.
• Ability to work quickly, remain calm, and adapt in a constantly changing environment.
• Maintain strictest confidentiality.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status