Dermatology Call Center Lead - Patient Scheduling

DOCS Dermatology Group; Michigan; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group is seeking a Call Center Representative/Lead to assist patients across locations with scheduling and information. The role focuses on delivering a positive patient experience through effective communication and accurate data entry.

Candidates should have customer service experience, familiarity with medical terminology, and strong telephone skills. The position emphasizes adaptability, confidentiality, and professional handling of inquiries.

Qualifications

• 1 year of experience in customer service or a related clinical environment.
• Working knowledge of medical terminology.
• Call center experience and web-based scheduling are a plus.
• Ability to communicate effectively on the telephone.
• Ability to work quickly, remain calm, and adapt in a constantly changing environment.
• Maintain strictest confidentiality.

Responsibilities

• Answer incoming phone calls for all locations.
• Actively listen to identify patient’s needs, clarify information, and provide information and assistance with online scheduling.
• Obtain and enter accurate demographic information.
• Escalate concerns as appropriate and in a professional manner.
• Direct calls to other departments.
• Provide excellent customer service.
• Other duties as assigned.

Skills

Customer service experience

Medical terminology knowledge

Telephone communication

Calm under pressure

Confidentiality

Tools

Web-based scheduling

Job description

DOCS Dermatology Group is seeking a Call Center Representative/Lead to assist patients across locations with scheduling and information. The role focuses on delivering a positive patient experience through effective communication and accurate data entry.

Candidates should have customer service experience, familiarity with medical terminology, and strong telephone skills. The position emphasizes adaptability, confidentiality, and professional handling of inquiries.