Call Center Representative

DOCS Dermatology Group; Michigan; On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Life insurance (company paid)

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group is seeking a Call Center Representative to support patient scheduling and inquiries across locations, delivering a positive patient experience.

You will answer calls, gather demographics, assist with online scheduling, and escalate concerns while maintaining confidentiality in a fast-paced environment. Two half-day Saturdays per month are required.

Qualifications

• 1 year of experience in customer service or a related clinical environment.
• Working knowledge of medical terminology.
• Call center experience and web-based scheduling are a plus.
• Ability to communicate effectively on the telephone.
• Ability to work quickly, remain calm, and adapt in a constantly changing environment.
• Maintain strictest confidentiality.

Responsibilities

• Answer incoming phone calls for all locations.
• Actively listen to identify patient’s needs, clarify information, and provide information and assistance with online scheduling.
• Obtain and enter accurate demographic information.
• Escalate concerns as appropriate and in a professional manner.
• Direct calls to other departments.
• Provide excellent customer service.
• Other duties as assigned.

Skills

Customer service

Medical terminology

Call center

Telephone communication

Confidentiality

Job description

This person will be required to work 2 half day Saturdays per month

Company Overview

At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

Summary

We are looking for a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience.

Job Responsibilities

• Answer incoming phone calls for all locations


• Actively listen to identify patient’s needs, clarify information, and provide information and assistance with online scheduling.


• Obtain and enter accurate demographic information.


• Escalate concerns as appropriate and in a professional manner.


• Direct calls to other departments.


• Provide excellent customer service.


• Other duties as assigned.

Benefits

• Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.

Minimum Qualifications

• 1 year of experience in customer service or a related clinical environment.


• Working knowledge of medical terminology.


• Call center experience and web-based scheduling are a plus.


• Ability to communicate effectively on the telephone.


• Ability to work quickly, remain calm, and adapt in a constantly changing environment.


• Maintain strictest confidentiality.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status