Dermatology Call Center & Scheduling Specialist

Dermatologists of Central States; Kettering, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

Life Insurance

Employee Assistance Program

Paid Time Off

Job summary

DOCS Dermatology Group is seeking a Call Center Representative to help patients with questions and scheduling across locations. You will handle incoming calls, gather demographic information, and ensure a positive patient experience.

The role emphasizes clear communication, confidentiality, and the ability to adapt in a changing environment. Previous call center or medical terminology knowledge is a plus; training provided.

Qualifications

• 1 year of experience in customer service or a related clinical environment.
• Working knowledge of medical terminology.
• Call center experience and web-based scheduling are a plus.
• Ability to communicate effectively on the telephone.
• Ability to work quickly, remain calm, and adapt in a constantly changing environment.
• Maintain strictest confidentiality.

Responsibilities

• Answer incoming phone calls for all locations.
• Actively listen to identify patient’s needs, clarify information, and provide information and assistance with online scheduling.
• Obtain and enter accurate demographic information.
• Escalate concerns as appropriate and in a professional manner.
• Direct calls to other departments.
• Other duties as assigned.
• Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.

Skills

Customer service

Medical terminology

Call center

Scheduling tools

Tools

Scheduling Software

Job description

DOCS Dermatology Group is seeking a Call Center Representative to help patients with questions and scheduling across locations. You will handle incoming calls, gather demographic information, and ensure a positive patient experience.

The role emphasizes clear communication, confidentiality, and the ability to adapt in a changing environment. Previous call center or medical terminology knowledge is a plus; training provided.