Patient Experience & Scheduling Specialist

Dermatologists of Central States; Kettering (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Life insurance

Employee assistance program

Paid time off

Job summary

DOCS Dermatology Group is seeking a Call Center Representative to assist patients with scheduling and questions, ensuring a positive experience across locations. You will handle calls, gather demographic details, and route inquiries to appropriate departments.

Ideal candidates have 1 year in customer service or clinical settings, with strong medical terminology knowledge and telephone communication skills. Confidentiality and adaptability are essential.

Qualifications

• 1 year of experience in customer service or a related clinical environment.
• Working knowledge of medical terminology.
• Call center experience and web-based scheduling are a plus.
• Ability to communicate effectively on the telephone.
• Ability to work quickly, remain calm, and adapt in a constantly changing environment.
• Maintain strictest confidentiality.

Responsibilities

• Answer incoming phone calls for all locations
• Actively listen to identify patient’s needs, clarify information, and provide information and assistance with online scheduling.
• Obtain and enter accurate demographic information.
• Escalate concerns as appropriate and in a professional manner.
• Direct calls to other departments.
• Other duties as assigned.
• Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.

Skills

Customer service

Medical terminology

Call center experience

Telephone communication

Job description

DOCS Dermatology Group is seeking a Call Center Representative to assist patients with scheduling and questions, ensuring a positive experience across locations. You will handle calls, gather demographic details, and route inquiries to appropriate departments.

Ideal candidates have 1 year in customer service or clinical settings, with strong medical terminology knowledge and telephone communication skills. Confidentiality and adaptability are essential.